Cynthia Torres
West Palm Beach,FL
Summary
Retail sales professional versed in product placement and merchandising. I also consistently meet and exceed sales targets. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible on scheduling willing to work holidays and weekends, if needed. I am passionate about sales and merchandising. Eager to join a dynamic team that rewards initiative and high quality service.
Overview
6
6
years of professional experience
Work History
Service Advisor
Bridgestone Retail Operations LLC.
09.2020 - 12.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Floor Staff/Bartender Apprentice
Regal Entertainment
08.2018 - 10.2019
- Closed out cash register with 99% accuracy.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted cashiers with processing customer payments and documenting orders.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Provided attentive service and proactively assessed guest needs.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Monitored dining room inventory and replenished as necessary.
- Ensured exceptional guest experiences through attentive service.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Associate Of Arts -
Palm Beach State College
Lake Worth, FL12.2022
High School Diploma - undefined
John I Leonard High School
Greenacres, FL2004
Skills
- Customer-oriented
- Active listening skills
- Retail sales
- Computer literate
- POS systems knowledge
- Upselling techniques
- Stocking
- Technical aptitude
- Bilingual in Spanish and English
- Superior organization ability
- Cash handling and management
- National accounts
- Self-motivated
- Client development
- Creative
- Goal-oriented
- Positive and friendly
- Merchandising
- Personable
- Basic administrative knowledge
- Detail-oriented
- Telecheck processing terminal experience
- Consistently meets sales goals
- Customer relationship development
references
Timothy Le
Parts Manager
Delray Mazda
(561) 693-8894
Jack Yocum
Service Manager
Tires Plus
(561) 814-3680
Mike Doyle
Store Manager
Tires Plus
(561) 309-2397
Timeline
Service Advisor
Bridgestone Retail Operations LLC.
09.2020 - 12.2024
Floor Staff/Bartender Apprentice
Regal Entertainment
08.2018 - 10.2019
High School Diploma - undefined
John I Leonard High School
Associate Of Arts -
Palm Beach State College
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