CYNTHIA TORRES
Linden,CA
Summary
Professional result-oriented worker with a record of meeting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills to balance front-of-house hospitality with back-of-house organization and compliance. Fluent in English and Spanish, with strong multitasking abilities and a people-first mindset, eager to bring leadership and energy to exceed targets and deliver impactful solutions.
Overview
8
8
years of professional experience
Work History
Clinic Director / Operations & Scheduling Coordinator
PINNACLE SURGICAL ASSOCIATES
Merced, California
03.2022 - 05.2026
- Oversaw daily operations, ensuring high standards of customer care, efficient workflow execution, and a collaborative environment.
- Managed high-volume client inquiries, coordinated complex scheduling, and handled multi-line communication channels to ensure a seamless patient experience.
- Fostered a positive, empathic workplace culture by implementing new workflow practices and training/onboarding staff.
- Utilized digital systems for accurate record-keeping, managed billing and insurance verification, and processed financial documentation.
- Maintained strict adherence to safety, health, and operational protocols to guarantee a secure environment for patients and staff.
Team Member
Tractor Supply Company
Ripon, CA
05.2021 - 08.2021
- Assisted customers with product selection and store navigation.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained cleanliness and organization of sales floor and storage areas.
- Collaborated with team members to ensure timely restocking of merchandise.
- Maintained inventory accuracy through regular stock checks and organization.
Client Services Representative / Sales Agent
PRIMERICA LIFE INSURANCE COMPANY
San Leandro, CA
01.2018 - 01.2020
- Scheduled and conducted one-on-one client meetings to deliver tailored solutions based on individual family needs.
- Filed applications in strict accordance with corporate policy and regulatory guidelines.
- Facilitated sensitive, high-trust discussions, maintaining professional empathy, and long-term client satisfaction.
Education
Bachelor of Science - Human Biology, Psychology
University of California, Merced
Merced, California05-2023
Skills
- Bilingual Spanish (Seal of Biliteracy)
- Customer service Operations & scheduling
- Technical proficiency
- Team leadership and training
- Multitasking capacity
- Critical Thinking skills
- Team collaboration
- Employee supervision
- Task prioritization
- Analytical thinking
- Operations management
Timeline
Clinic Director / Operations & Scheduling Coordinator
PINNACLE SURGICAL ASSOCIATES
03.2022 - 05.2026
Team Member
Tractor Supply Company
05.2021 - 08.2021
Client Services Representative / Sales Agent
PRIMERICA LIFE INSURANCE COMPANY
01.2018 - 01.2020
Bachelor of Science - Human Biology, Psychology
University of California, Merced