Hi, I’m
Cynthia Trent
Banquet Captain
Vacaville,CA
Summary
. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
years of professional experience
Work History
Hilton Garden InnVacaville, CA
Banquet Server
10.2022 - Current
Job overview
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
Cynthia DeRitaAmerican Falls, ID
The Dirty Dog
09.2019 - 09.2022
Job overview
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Protected animal health and wellbeing by keeping all areas clean, organized and free of hazards.
- Observed animals' physical conditions to detect illness and unhealthy conditions requiring medical care.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals
- Washed, groomed and trimmed each animal to enhance coat health.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Kept records for production, inventory, income and expenses.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Buisness Owner
DebbieAmerican Falls, Idaho
Jacksons Gas Station/Market
08.2019 - 11.2019
Job overview
- Refilled outdoor window maintenance stations with cleaning supplies nightly.
- Processed gas and amenities payments.
- Prepared daily records of food and gas sales and balanced register drawers.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Maintained cleanliness, neatness and organization of all areas.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
Dr.LonnaPocatello, ID
Hawthorne Vet Hospital
06.2019 - 07.2019
Job overview
- Processed financial transactions for clients.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits daily.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Called patients to schedule appointments, consistently double-checking information and availability.
Jill Green/Cynthia DeRitaConcord, CA
Dog Goomer
06.2017 - 06.2019
Job overview
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Washed, groomed and trimmed each animal to enhance coat health.
Dr. Virk Concord, CA
Alpine Veternarian Hospital
10.2009 - 06.2011
Job overview
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits daily.
- Educated clients and public on animal health, treatment protocols and general procedures.
- Worked with clients to processes all financial transactions.
- Conducted patient intake interviews to collect medical information and insurance details
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed office inventory and placed new supply orders.
Eagle VinesAmerican Canyon, CA
Lead Banquet Server
04.2023 - Current
Job overview
- Provided exceptional service to high volume of daily customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Resolved guest complaints to maintain complete customer satisfaction.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
Phillip Norfolk, VA
United States Navy
10.1998 - 10.2003
Job overview
- Training Petty officer of 35 Individuals ( maintain and updating documents)
- Inventory Specialist of Aviation parts and supplies
- Worked on deck in various weather situations and under stressful conditions to maintain personnel safety and direct aircraft movements.
- Entered information into system to update status reports.
- Operated forklift and pallet jack to transport heavy loads.
Education
Fred C. Beyer High SchoolModesto, CA
High School Diploma
06.1995
Modesto Junior CollegeModesto, CA
Some College (No Degree)
Skills
- Animal behavior knowledge
- Team Management
- Small Business bookkeeping
- Reliable and trustworthy
- Organizational skills
- Customer Service Excellence
- Teambuilding
- Computer skills/ Creating work Schedules/ Type 35 WPM
- Multi-Tasking
Affiliations
- I co-founded 2 Animal Rescue group in Concord California with great friends. The rescues are still up and running to this day, EBBAR and BAARC. We provided care and foster homes until we found forever homes for the dogs and cats.
Timeline
Lead Banquet Server
Eagle Vines
04.2023 - Current
Banquet Server
Hilton Garden Inn
10.2022 - Current
The Dirty Dog
Cynthia DeRita
09.2019 - 09.2022
Jacksons Gas Station/Market
Debbie
08.2019 - 11.2019
Hawthorne Vet Hospital
Dr.Lonna
06.2019 - 07.2019
Dog Goomer
Jill Green/Cynthia DeRita
06.2017 - 06.2019
Alpine Veternarian Hospital
Dr. Virk
10.2009 - 06.2011
United States Navy
Phillip
10.1998 - 10.2003
Fred C. Beyer High School
High School Diploma
Modesto Junior College
Some College (No Degree)
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