Cynthia Trujillo
Raton,NM
Summary
Seasoned Operations Manager and talented leader with 10 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Amazon Flex/Uber/Lyft/Instacart
08.2019 - Current
- Utilize application to provide services to clients that request services
- Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations
- Test vehicle equipment such as lights, brakes, horns, or windshield wipers, to ensure proper operation
- Arrange to pick up particular customers or groups that had scheduled pick ups
- Obey traffic laws and follow established traffic and transportation procedures
- Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
- Verified contents of inventory loads against shipping papers
- Shopped for clients groceries and delivered to assigned address
- Handled damaged packages averaging of 50 per month to address customer inquiries and concerns
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Identified issues, analyzed information and provided solutions to problems
- Carried out day-day-day duties accurately and efficiently
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Maintained excellent attendance record, consistently arriving to work on time
- Worked with special need customers to understand needs and provide excellent service.
Analyst/Medicaid Eligibility Specialist
TEKsystems
Remote/New Mexico
10.2023 - Current
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants' financial and personal information
- Streamlined application processing for increased efficiency by implementing a well-organized case management system
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information
- Achieved timely resolution of cases, conducting comprehensive reviews and maintaining close communication with applicants
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
Production Specialist
Microchip Technology Inc.
Colorado Springs, CO
03.2022 - 11.2022
- Delivered quality products with effective use of control procedures and good inspection skills
- Performed inspections of the wafer though bright light and microscope inspection
- Assisted with maintaining good manufacturing practices
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs
- Completing daily qualification for the assigned too
- Assisted with maintaining good manufacturing practices on semi-conductor production line
- Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems
- Documented deviations in procedures or appearance on production batch sheets for management review
- Resolved issues quickly to maintain productivity goals
- Took on additional shifts during peak work periods to keep projects on schedule.
Medical Administrator
Professional Medical Reviews
Colorado Springs, CO
03.2021 - 11.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Trained employees in company and regulatory compliance requirements to promote conformance
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Maintained CRM database with customer updates and report generation
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Improved office operations by automating client correspondence, record tracking and data communications
- Completed bi-weekly payroll for three employees
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Operations Management Specialist
UPS
Colorado Springs, CO
09.2020 - 03.2021
- Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely
- Perform supervisor duties- time cards, drivers follow-ups, package tracking, will calls, customer service shift end reports, employee relations, inter office email
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
Consultant
Dickson Law Group
Colorado Springs, CO
09.2018 - 05.2019
- Had SLA to assist start up of newly established law firm.
Practice Administrator
Maceau Law
Colorado Springs, CO
12.2015 - 09.2018
- Assisted Sole Managing Partner to grow single attorney practice into Law Practice with diverse pool of attorneys and practice areas
- Established positions needed for support staff, created job descriptions, and established position requirements for multi level of skills and experience needed to support attorneys, clients and firm administrator
- Established client services department to provide best customer service from free consultation till finalization of clients case
- Responsible for all support staff training
- Develop and implement professional development program that would assist each team member in establishing skills necessary to be proficient in job duties expected for their position, and to build skills and confidence for potential to move up with-in firm and increase their earning potential
- Establishing pay schedules that increases employees pay based on their dedication, collaboration, innovation and overall contributions to growing firm
- Evaluate job positions, determining classification, exempt or non-exempt status, and salary
- Ensure company compliance with federal and state laws, including reporting requirements
- Prepared and Maintained all personnel records and created employee handbook that was aligned with all state and federal employment regulations
- Responsible for new and existing client financial agreements
- Handled all firm's finances financial including accounts payable, accounts receivables, invoicing and final client disbursements, this also entailed monitoring trust account for discrepancies insuring trust account was balanced at all times
- Updated network infrastructure, including transition to VOIP phone system, deployed Microsoft 365 created SharePoint file sharing database trained all end users
- Maintained network and desk tops.
Network/Telecommunications Operations Manager
Plan B Networks
El Paso, TX
02.2012 - 12.2015
- Managed Senior System Engineers, Telecommunication Engineers, Network, Computer and Telecom Technicians
- Communicate with customers, sales staff, or marketing staff to determine customer needs
- Design, organize, and deliver product awareness, skills transfer, or product education sessions for staff or suppliers
- Develop and implement solutions for network problems
- Develop and write procedures for installation, use, or troubleshooting of communications hardware or software
- Develop conceptual, logical, or physical network designs
- Develop network-related documentation
- Develop disaster recovery plans
- Develop or maintain project reporting systems
- Evaluate network designs to determine whether customer requirements are met efficiently and effectively
- Develop procedures to track, project, or report network availability, reliability, capacity, or utilization for all clients network support was provided
- Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Managed team of 25 employees, overseeing hiring, training, and professional growth of employees.
Education
Working Towards Bachelor of Science (B.S) Computer and Electrical Engineering -
COLORADO TECHNICAL UNIVERSITY
07.1996
Skills
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Verbal and Written Communication
- Multitasking and Prioritization
- Coaching and mentoring
Accomplishments
- Received an honorary certificate recognizing me as a member of the 2008 National Nominating committee for my mentoring efforts to assist outstanding students to advance their educational opportunities and realize their lifelong dreams.
- Recognized by The National School Boards Association as a '20 to Watch' Educator for 2008, the tribute was created to identify the emerging education technology leaders who will inspire students and help shape the national education conversation for the next 20 years.
- Featured in the Winds of Change publication. Winds change is the premier nationally distributed magazine with a single-minded focus on career and educational advancement for all indigenous people in science, technology, engineering, and math. The feature highlighted my efforts to bring internet connectivity to the Zuni Indian Pueblo, this indigenous community had no access to Internet services, an infrastructure was not in place due to the stringent digging laws on tribal land, this hindered the school district in meeting AYP requirements mandated by the no child left behind act. Under my direction as the director of technology for the Zuni Public school district I designed a network infrastructure that would provide internet services for the Public school district as well as the Community of Zuni, New Mexico. I collaborated with the tribal government, local school board, state level public education heads, New Mexico Governor Bill Richardson and the local telecommunication companies and was able to complete the core of the project in less than two years bringing internet access to all of the school sites, administration building and teacher housing, it took another year to complete the last leg of the project which enabled the Zuni pueblo to have access to the internet as well.
Certification
- Certified in Administering Cisco Call Manager & Unity 5.0
- Certified in IC3 to teach the course and administer test
- Cisco CCENT, CCNA, and CCNP
- PMP Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Analyst/Medicaid Eligibility Specialist
TEKsystems
10.2023 - Current
Production Specialist
Microchip Technology Inc.
03.2022 - 11.2022
Medical Administrator
Professional Medical Reviews
03.2021 - 11.2021
Operations Management Specialist
UPS
09.2020 - 03.2021
Amazon Flex/Uber/Lyft/Instacart
08.2019 - Current
Consultant
Dickson Law Group
09.2018 - 05.2019
Practice Administrator
Maceau Law
12.2015 - 09.2018
Network/Telecommunications Operations Manager
Plan B Networks
02.2012 - 12.2015
Working Towards Bachelor of Science (B.S) Computer and Electrical Engineering -
COLORADO TECHNICAL UNIVERSITY