Cynthia Trujillo
Visalia,CA
Summary
Experienced Customer Service for 10+ years. Adept handling various calls on a daily basis while consistently resolving clients issues in a short timely manner. Bilingual English & Spanish, Able to provide clear customer service in both languages. Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Energetic offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Dental Treatment Coordinator
The Super Dentists
08.2023 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Boosted office productivity by maintaining accurate records and updating patient information in a timely manner.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Provided excellent customer service to create positive experiences and build patient trust.
Hygiene Coordinator
Dr.Kindy Family Dentistry
01.2022 - 06.2022
- Improved patient satisfaction by implementing a streamlined appointment scheduling process.
- Maintained strict compliance with OSHA regulations and infection control protocols, ensuring a safe environment for both patients and staff members.
- Strengthened interdepartmental communication by serving as a liaison between hygienists, dentists, and administrative staff.
- Identified trends in patient needs or preferences related to preventive oral care services offered by the practice.
- Collaborated with dental professionals to develop individualized treatment plans for patients, optimizing their oral health outcomes.
Treatment Coordinator
Western Dental & Orthodontics
06.2021 - 05.2022
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Accounts Payable
Mor Furniture
11.2017 - 03.2020
- Taking care of all 34 Mor stores, refunding all customer's for whole company, sending out reports to general managers, uploading CDR reports on excel.
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
- Reduced the number of overdue invoices for improved cash flow management.
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
Customer Service Representative
Mor Furniture
02.2017 - 03.2020
- To provide exceptional customer service while ensuring satisfaction, taking more than 65 calls per day, confirming customers for deliveries as well as pick ups, checking on refund status, setting up customers with exchanges, processing online payment orders.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Cashier
Dollar Tree
10.2013 - 01.2017
- Helping customers with balloons, restocking merchandise, training new hires, exchanging damaged items, informing customers about policy on returns, set up promotional displays on top best items of the week.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Love Culture Clothing store
09.2012 - 10.2013
- Helping customer with fitting rooms, out on the floor assisting customers with alternate sizes, reaching goal on sales, kept store clean and organized at all times, developed positive customer relationships through friendly greetings, explained merchandise use answered questions and made recommendations on clothing styles.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Clairemont High School
San Diego, CA2012
Skills
- Customer and Service orientated
- Training and mentoring
- Proactive
- Organized
- Efficiency
- Friendly
- HIPAA Compliance
- Office Administration
- Phone Etiquette
- Insurance Verification
- Patient Care Coordination
- Scheduling Management
- Treatment Planning
- Case Presentation
- Financial arrangements
- Excellent multitasking capability
- Punctual and Reliable
- Team Collaboration
- Accounts Receivable
- Appointment Scheduling
- Patient Flow Management
- Front Office Management
Timeline
Dental Treatment Coordinator
The Super Dentists
08.2023 - Current
Hygiene Coordinator
Dr.Kindy Family Dentistry
01.2022 - 06.2022
Treatment Coordinator
Western Dental & Orthodontics
06.2021 - 05.2022
Accounts Payable
Mor Furniture
11.2017 - 03.2020
Customer Service Representative
Mor Furniture
02.2017 - 03.2020
Cashier
Dollar Tree
10.2013 - 01.2017
Cashier
Love Culture Clothing store
09.2012 - 10.2013
High School Diploma -
Clairemont High School
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