Cynthia Ugboaja
Everett,WA
Summary
Detail-oriented professional with a B.Sc. in Computer Science and 9+ years of administrative and operational experience. Strong foundation in governance, risk awareness, documentation, and compliance support through administrative leadership and customer relationship management. Adept at supporting policy adherence, record management, stakeholder communication, and risk mitigation. Seeking an entry-level to junior GRC role where my analytical thinking and compliance support capabilities will add value to a dynamic team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Support / Printing Officer
Stratford Communications
01.2011 - 02.2012
- Supported airtime printing and distribution operations in line with defined procedures.
- Ensured accuracy, quality control, and reduced operational errors.
- Assisted customers and resolved issues to maintain service quality.
- Reported to management daily on outcomes.
- Performed risk assessment, reviewed controls and mitigated all risks that may lead to loss of integrity of products.
- Maintained inventory of printing supplies, accurately tracking usage and ordering materials as needed for production.
- Conducted quality checks on printed materials to identify defects and ensure consistency in output standards.
- Performed basic systems and printers maitenance checks.
Administrative Officer
Canterbury International School
01.2015 - 01.2024
- I played a key role in reducing complexities that churn customers through First Time Resolution technique which resulted in high retention rate and customer satisfaction.
- Supported compliance with internal policies, procedures, and regulatory requirements.
- Managed documentation, approvals, and reporting — skills directly aligned with compliance tracking.
- Maintained accurate records and ensured procedures were followed across departments.
- Coordinated communication between staff and leadership to support decision-making.
- Assisted with onboarding/offboarding processes, improving accountability.
- Supported budgeting and inventory records with attention to detail and accuracy.
Education
Bachelor of Science (B.Sc.) - Computer Science
Kano State University of Science and Technology (KUST)
NigeriaSkills
- GRC & Compliance
- GRC Fundamentals
- Policy & Procedure Documentation
- Risk Awareness & Process Improvement
- Internal Controls & Audit Support
- Administrative & Business
- Administrative Operations
- Customer Relationship Management (CRM)
- Stakeholder Communication
- Team Building & Problem Solving
Certification
- ISO 27001 Foundation
- NIST Cybersecurity Framework (NIST CSF) Fundamentals
- Risk Management or Compliance Certificate
Timeline
Administrative Officer
Canterbury International School
01.2015 - 01.2024
Operations Support / Printing Officer
Stratford Communications
01.2011 - 02.2012
Bachelor of Science (B.Sc.) - Computer Science
Kano State University of Science and Technology (KUST)
Additional Information
- Eligible to work in the United States
- Open to entry-level and junior GRC Analyst, Compliance Analyst, or Risk Coordinator roles