Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia Urena

Yonkers,NY

Overview

16
16
years of professional experience

Work History

Manager

LGR Extreme Piping
Bronx, NY
01.2009 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Front Desk Receptionist

Plumonary Disease Group
Yonkers, NY
02.2021 - 07.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Education

High School Diploma -

Norman Thomas
111 East 33rd Street
06-1998

Skills

  • Marketing
  • Innovation management
  • Expectation setting
  • Financial records oversight
  • Cross-functional team management
  • Sales management

Languages

English
Professional
Spanish
Professional

Timeline

Front Desk Receptionist

Plumonary Disease Group
02.2021 - 07.2023

Manager

LGR Extreme Piping
01.2009 - Current

High School Diploma -

Norman Thomas

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Cynthia Urena