Cynthia Urena
Yonkers,NY
Overview
16
16
years of professional experience
Work History
Manager
LGR Extreme Piping
Bronx, NY
01.2009 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Front Desk Receptionist
Plumonary Disease Group
Yonkers, NY
02.2021 - 07.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
High School Diploma -
Norman Thomas
111 East 33rd Street06-1998
Skills
- Marketing
- Innovation management
- Expectation setting
- Financial records oversight
- Cross-functional team management
- Sales management
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Plumonary Disease Group
02.2021 - 07.2023
Manager
LGR Extreme Piping
01.2009 - Current
High School Diploma -
Norman Thomas