Cynthia Van Patten
Mission Viejo,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Open to entry-level opportunities to expand skills while facilitating company growth. Highly organized, proactive and punctual with team-oriented mentality. Strong aptitude for research, data acquisition and legal documentation review.
Overview
10
10
years of professional experience
Work History
Sr. Foreclosure Specialist
Rushmore Loan Management Services, LLC
Irvine, CA
01.2022 - 01.2023
- Prioritize and organize daily activities to meet deadlines that, if missed, could be costly and result in government sanctions.
- Monitored progress of foreclosure cases through various systems and on-line county websites.
- Collaborated with attorneys, investors, servicers and other parties involved in the foreclosure process.
- Provided timely updates to clients regarding status of foreclosure proceedings.
- Researched property values, lien priority issues, title issues as needed.
- Ensured that all deadlines were met throughout the process.
- Researched discrepancies for any questionable items such as the application of payments, proper notifications were sent and any other situation that may arise.
- Acquired necessary data from various sources including lien information and mortgage assignment chain.
Refinance Title Curative Specialist and Supervisor
Doma Insurance Agency
Irvine, CA
01.2021 - 01.2022
- Prepare initial title commitment documentation based on the application of procedural guidelines.
- Review complex legal descriptions to ensure accuracy of title records.
- Researched public records, including deeds, mortgages and liens for accuracy.
- Examined chain of title to identify discrepancies or irregularities.
- Obtained missing documents from clients as needed.
- Drafted legal documents such as affidavits, quitclaims and other conveyance instruments.
- Updated databases with new information on real estate titles.
- Maintained regular communications with clients to discuss and resolve issues.
REO/Purchase Title Curative Specialist
Vylla Title, LLC
Aliso Viejo, CA
01.2019 - 01.2021
- Reviewed title documents to identify potential title issues and determine appropriate action.
- Analyzed complex legal descriptions to ensure accuracy of title records.
- Researched public records, including deeds, mortgages and liens for accuracy.
- Examined chain of title to identify discrepancies or irregularities.
- Obtained missing documents from clients as needed.
- Updated databases with new information on real estate titles.
Default Support Supervisor
US Bank
Irvine, CA
01.2015 - 01.2018
- Supervised and evaluated performance of Support staff, providing training and feedback as necessary.
- Resolved escalated customer inquiries in a timely manner, ensuring exceptional customer service was provided at all times.
- Developed and implemented new processes and procedures to improve workflow within the Support department.
- Maintained detailed records of daily operations, including employee attendance, work schedules, customer inquiries and resolutions.
- Ensured compliance with company policies and procedures regarding customer service protocols.
- Reviewed performance metrics regularly to measure success against goals set by management.
- Created reports outlining progress made towards achieving key objectives related to the Support team's activities.
- Managed day-to-day operations of the Support department, coordinating workload among employees.
- Resolved complex and escalated support issues.
- Fostered positive and inclusive team culture for support staff.
Trustee Sale Officer
Law Offices of Les Zieve
Irvine, CA
01.2013 - 01.2015
- Provided monthly status to investors (ie FNMA, FHLMC) to adhere to their regulations
- Review title reports to identify title issues that would impact the issuance of clear title
- Coordinate with clients, the attorney and title companies to eliminate title issues
- Generate and mail state required notices in alignment with state and federal regulations
- Process sale proceeds to ensure timely compliance with state regulations
- Serve as a single point of contact for a nationwide client.
Education
Business
Western Nebraska Community College
Scottsbluff, NESkills
- Proactive and Self-Motivated
- Microsoft Office
- Precision and Accuracy
- Handling Confidential Materials
- Loan and Account Monitoring
- Time Management
- Critical Thinking
- Data Validation
- Calendar Management
- Data Entry
- Customer Relations
References
References available upon request.
Timeline
Sr. Foreclosure Specialist
Rushmore Loan Management Services, LLC
01.2022 - 01.2023
Refinance Title Curative Specialist and Supervisor
Doma Insurance Agency
01.2021 - 01.2022
REO/Purchase Title Curative Specialist
Vylla Title, LLC
01.2019 - 01.2021
Default Support Supervisor
US Bank
01.2015 - 01.2018
Trustee Sale Officer
Law Offices of Les Zieve
01.2013 - 01.2015
Business
Western Nebraska Community College
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