Cynthia Van Patten
Mission Viejo,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Open to entry-level opportunities to expand skills while facilitating company growth. Highly organized, proactive and punctual with team-oriented mentality. Strong aptitude for research, data acquisition and legal documentation review.
Overview
10
10
years of professional experience
Work History
Sr. Foreclosure Specialist
Rushmore Loan Management Services, LLC
Irvine , CA
2022.01 - 2023.01
- Prioritize and organize daily activities to meet deadlines that, if missed, could be costly and result in government sanctions.
- Monitored progress of foreclosure cases through various systems and on-line county websites.
- Collaborated with attorneys, investors, servicers and other parties involved in the foreclosure process.
- Provided timely updates to clients regarding status of foreclosure proceedings.
- Researched property values, lien priority issues, title issues as needed.
- Ensured that all deadlines were met throughout the process.
- Researched discrepancies for any questionable items such as the application of payments, proper notifications were sent and any other situation that may arise.
- Acquired necessary data from various sources including lien information and mortgage assignment chain.
Refinance Title Curative Specialist and Supervisor
Doma Insurance Agency
Irvine , CA
2021.01 - 2022.01
- Prepare initial title commitment documentation based on the application of procedural guidelines.
- Review complex legal descriptions to ensure accuracy of title records.
- Researched public records, including deeds, mortgages and liens for accuracy.
- Examined chain of title to identify discrepancies or irregularities.
- Obtained missing documents from clients as needed.
- Drafted legal documents such as affidavits, quitclaims and other conveyance instruments.
- Updated databases with new information on real estate titles.
- Maintained regular communications with clients to discuss and resolve issues.
REO/Purchase Title Curative Specialist
Vylla Title, LLC
Aliso Viejo , CA
2019.01 - 2021.01
- Reviewed title documents to identify potential title issues and determine appropriate action.
- Analyzed complex legal descriptions to ensure accuracy of title records.
- Researched public records, including deeds, mortgages and liens for accuracy.
- Examined chain of title to identify discrepancies or irregularities.
- Obtained missing documents from clients as needed.
- Updated databases with new information on real estate titles.
Default Support Supervisor
US Bank
Irvine , CA
2015.01 - 2018.01
- Supervised and evaluated performance of Support staff, providing training and feedback as necessary.
- Resolved escalated customer inquiries in a timely manner, ensuring exceptional customer service was provided at all times.
- Developed and implemented new processes and procedures to improve workflow within the Support department.
- Maintained detailed records of daily operations, including employee attendance, work schedules, customer inquiries and resolutions.
- Ensured compliance with company policies and procedures regarding customer service protocols.
- Reviewed performance metrics regularly to measure success against goals set by management.
- Created reports outlining progress made towards achieving key objectives related to the Support team's activities.
- Managed day-to-day operations of the Support department, coordinating workload among employees.
- Resolved complex and escalated support issues.
- Fostered positive and inclusive team culture for support staff.
Trustee Sale Officer
Law Offices of Les Zieve
Irvine , CA
2013.01 - 2015.01
- Provided monthly status to investors (ie FNMA, FHLMC) to adhere to their regulations
- Review title reports to identify title issues that would impact the issuance of clear title
- Coordinate with clients, the attorney and title companies to eliminate title issues
- Generate and mail state required notices in alignment with state and federal regulations
- Process sale proceeds to ensure timely compliance with state regulations
- Serve as a single point of contact for a nationwide client.
Education
Business
Western Nebraska Community College
Scottsbluff, NESkills
- Proactive and Self-Motivated
- Microsoft Office
- Precision and Accuracy
- Handling Confidential Materials
- Loan and Account Monitoring
- Time Management
- Critical Thinking
- Data Validation
- Calendar Management
- Data Entry
- Customer Relations
References
References available upon request.
Timeline
Sr. Foreclosure Specialist
Rushmore Loan Management Services, LLC
2022.01 - 2023.01
Refinance Title Curative Specialist and Supervisor
Doma Insurance Agency
2021.01 - 2022.01
REO/Purchase Title Curative Specialist
Vylla Title, LLC
2019.01 - 2021.01
Default Support Supervisor
US Bank
2015.01 - 2018.01
Trustee Sale Officer
Law Offices of Les Zieve
2013.01 - 2015.01
Business
Western Nebraska Community College
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