Cynthia Vasquez
Miami,FL
Summary
Dedicated professional with a strong work ethic and a commitment to excellence. Demonstrates teamwork and a proactive attitude, consistently contributing to group success. Eager to learn new tasks and enhance performance while maintaining a positive outlook. Core competencies include collaboration, problem-solving, and adaptability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HR Administrator
Park Street Imports
Miami, FL
09.2024 - Current
- Interpreted and explained human resources policies, procedures or regulations.
- Resolved conflicts between employees in a timely manner.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Organized team building activities to foster collaboration among colleagues.
- Analyzed key performance indicators to identify effective strategies.
- Answered incoming calls and responded to customer inquiries.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Customer Service Representative
Northwest Exterminating
Miami, US
11.2022 - 04.2024
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Pest pack
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Administrative Assistant
Marvin's air conditioning
Miami, US
11.2022 - 01.2024
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed office supplies inventory and placed orders when necessary.
- Answered questions from customers regarding products and services offered by the company.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Facilitated communication between different departments within the organization.
- Achieved timeline and quality targets when organizing large volume of records.
- Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction.
- Followed state laws regarding proper completion of notarial acts.
Dispatcher/Customer Service
Xenia opp Towing
Tampa, US
08.2022 - 04.2023
- Maintained communication between drivers and customers throughout the process.
- Managed daily paperwork including invoices, reports, logs.
- Provided technical support to drivers when they encountered difficulties while out on the road.
- Recorded and maintained files or records of customer requests, work or services performed.
- Participated in meetings with management to discuss ongoing issues related to dispatch operations.
- Resolved customer complaints by providing timely solutions.
- Reviewed GPS data from trucks to confirm routes taken by drivers.
- Corresponded with many customers daily, effectively building outstanding skills in writing.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Material Handler
FedEx
Miami, US
07.2022 - 11.2022
- Utilized forklift to move inventory items.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Collaborated with supervisors to develop efficient methods for storing goods.
- Used digital database to keep records of units and stock moved.
- Maintained accurate inventory records of all received items.
- Protected company inventory by maintaining and organizing storage areas.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
Customer Service/Scheduler
Ambulatory Diagnostic Center
Miami, US
09.2020 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers in resolving their issues by providing helpful solutions and advice.
- Developed and maintained a customer service scheduling system to ensure timely delivery of services.
- Provided top quality control and eliminated downtime to maximize revenue.
- Tracked customer service requests and responded to inquiries in a timely manner.
- Updated databases with new and modified customer data.
- Monitored call queues and assigned tasks accordingly to ensure all incoming calls were handled efficiently.
Risk and Compliance Agent
IKEA
Sunrise, US
06.2019 - 08.2020
- Investigated reported and identified compliance issues against accepted standards.
- Reviewed records in cases of potential liability and determined compliance actions.
- Provided guidance on regulatory requirements to various departments within the organization.
- Produced reports outlining assessments completed and follow-up recommendations.
- Provided advice on legal obligations when drafting new contracts or agreements.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Prepared training materials for staff members on topics such as anti-corruption, data privacy, occupational safety.
- Enforced regulatory policies and procedures across different teams and programs.
- Created systems for tracking employee certifications such as ethics training, health and safety courses.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Participated in training courses related to First Aid principles, skills and techniques.
- Assisted with medical evacuations when necessary.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Determined if further medical treatment was needed beyond what first aid could provide.
- Responded quickly to emergency situations by providing appropriate medical attention.
Line/Prep Cook
GateGourmet
Miami, US
02.2019 - 05.2019
- Prep food for flight
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Completed special orders according to customer dietary needs.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Kept the kitchen area clean at all times during shifts.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Received and stored food and supplies.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Monitored freshness of food products to help reduce spoilage.
Security Officer
Awa
Miami, US
05.2016 - 04.2019
- Secure aircraft
- Secure luggage
- Inspect aircraft
- Maintained high levels of alertness throughout shifts.
- Performed first aid and CPR when necessary during emergency situations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Verified identification documents such as passports and visas for international travelers.
- Provided customer service support by answering questions from travelers regarding flight times and directions.
Security Officer
The Cargo Security Company
Miami, US
06.2009 - 07.2018
- Secure warehouse
- Screen cargo with xray machine
- Escort unauthorized personnel
- Secure aircraft
- Analyzed data from various sources to determine the source, type, and quantity of explosives present in a given area.
- Maintained records of all activities relating to explosives handling or disposal.
- Delivered first-rate training on and procedures to military and civilian audiences.
- Coordinated efforts between multiple agencies involved in response to an incident involving explosives.
- Identified hazardous material storage areas and ensured proper containment procedures were followed.
- Used weighted tape measures to measure depths of drilled blast holes.
- Analyzed application code for potential security risks.
- Monitored security cameras regularly during shifts.
- Maintained security in restricted areas.
Material Handler/Forklift Operator
BAE Systems USA
Sealy, US
04.2008 - 06.2009
- Picked up orders
- Take materiel to work stations
- Driver forklift to remove orders
- Scan orders
- Refill work stations
- Protected company inventory by maintaining and organizing storage areas.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Managed warehouse receiving, storing and shipping.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Used digital database to keep records of units and stock moved.
- Maintained accurate inventory records of all received items.
- Measured and weighed items to meet quality standards and prevent waste.
- Set up and operated production machinery according to specific standards and protocols of company.
- Reported any issues to supervisor immediately for resolution.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Education
High school diploma or GED -
U.s international Christian academy
Miami, FL03.2006
Skills
- Floral Design
- Cold Calling
- Administrative Experience
- CCTV
- Shipping & Receiving
- Phone etiquette
- Materials handling
- Customer service
- Merchandising
- Order Picking
- Driving
- Data Entry
- Typing
- Load & Unload
- Loss Prevention
- Nail Care
- Pallet Jack
- Medical Scheduling
- Customer support
- Surveillance
- Security
- Front Desk
- Packaging
- Food Preparation
- Live chat
- Employee training
- Conflict resolution
- Microsoft Excel
- Team building
- Human resources policies
- Organizational management
- Attention to detail
- Team-building activities
- Multitasking Abilities
- Interpersonal communication
- Office administration
- Document management
- Email management
- Multi-line phone systems
- Letter preparation
- Computer proficiency
Certification
certified public notoriety, 01/01/23, 01/01/27
Personal Information
Authorized To Work: US
Timeline
HR Administrator
Park Street Imports
09.2024 - Current
Customer Service Representative
Northwest Exterminating
11.2022 - 04.2024
Administrative Assistant
Marvin's air conditioning
11.2022 - 01.2024
Dispatcher/Customer Service
Xenia opp Towing
08.2022 - 04.2023
Material Handler
FedEx
07.2022 - 11.2022
Customer Service/Scheduler
Ambulatory Diagnostic Center
09.2020 - 07.2022
Risk and Compliance Agent
IKEA
06.2019 - 08.2020
Line/Prep Cook
GateGourmet
02.2019 - 05.2019
Security Officer
Awa
05.2016 - 04.2019
Security Officer
The Cargo Security Company
06.2009 - 07.2018
Material Handler/Forklift Operator
BAE Systems USA
04.2008 - 06.2009
High school diploma or GED -
U.s international Christian academy
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