Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Vaughn

Philadelphia,PA

Summary

Dynamic retail professional with extensive experience at Party City, excelling in team leadership and customer service. Proven track record in staff training and development, achieving departmental goals through strategic planning. Skilled in inventory management and fostering a positive work environment, enhancing employee engagement and customer satisfaction.

Overview

26
26
years of professional experience

Work History

Assist Manager

Party City
06.2008 - 03.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Daily banking of store funds
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Store Manager

Bombay Company
04.1999 - 01.2008
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Education

No Degree - Business Administration And Management

Camden County College
Blackwood, NJ

General Studies

Edgewood Regional High School
Atco, NJ
06-1978

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Schedule preparation
  • Policy implementation
  • Workforce management
  • Performance evaluations
  • Budget control
  • Employee onboarding
  • Safety procedures
  • Inventory management
  • Policy and procedure development

Timeline

Assist Manager

Party City
06.2008 - 03.2025

Store Manager

Bombay Company
04.1999 - 01.2008

No Degree - Business Administration And Management

Camden County College

General Studies

Edgewood Regional High School

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