Cynthia Vazquez
Salinas,CA
Summary
Professional in healthcare industry, bringing valuable experience in authorization management and compliance. Known for delivering reliable and timely authorizations while maintaining effective communication with healthcare teams. Consistently focused on collaborative efforts and achieving results, ensuring organizational goals are met. Skilled in problem-solving and adaptable to changing requirements.
Overview
7
7
years of professional experience
Work History
Financial Counselor
Community Hospital Of The Monterey Peninsula
04.2023 - Current
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
Patient Registrar
Community Hospital Of The Monterey Peninsula
09.2018 - 03.2023
- Accurately inputted patient and insurance information into company's computer system using Epic.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Front Desk Associate
Montage Wellness Center
08.2017 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
- Sold memberships and personal training sessions to new customers.
- Collected payments and issued locker room passes.
Education
Associate of Arts - General Studies
Hartnell College
Salinas, CA06.2021
Skills
- Prior Authorization Processing
- Estimate Preparation
- Insurance Company Communication
- Problem-Solving
- Team-Player Who Can Also Work Independently
- Exceptional Customer Service
- Detail-Oriented
- Empathy and Compassion
- Flexible and Adaptable
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Financial Counselor
Community Hospital Of The Monterey Peninsula
04.2023 - Current
Patient Registrar
Community Hospital Of The Monterey Peninsula
09.2018 - 03.2023
Front Desk Associate
Montage Wellness Center
08.2017 - 08.2018
Associate of Arts - General Studies
Hartnell College
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