CYNTHIA VAZQUEZ MARRUFO
Hayward,CA
Summary
Motivated and empathetic first-generation college graduate with hands-on healthcare experience in hospital and clinical settings. Dedicated to delivering patient-centered care and supporting healthcare teams through empathy, communication, and collaboration. Experienced in guiding patients and visitors, coordinating services, and assisting in clinical learning environments through volunteering and internships. Certified in CPR/First Aid and Stop the Bleed, and actively pursuing a career in Radiologic Technology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospital Volunteer
Kaiser Permanente
San Leandro, CA
03.2024 - Current
- Serve as the first point of contact at Guest Services, greeting and assisting patients and visitors with appointments and navigation.
- Provide wheelchair assistance, safely escorting patients to appointments, pharmacy, and laboratory services; support discharges, including escorting mothers and newborns.
- Respond to calls from nursing units to coordinate patient transport requests.
- Support nursing and administrative staff with clerical tasks; help maintain a welcoming, efficient environment.
Dog Handler & Groomer
The Dog Social Club Cooperative
Oakland, CA
12.2019 - Current
- Supervise and care for dogs in a busy daycare/boarding facility, ensuring safety and well-being.
- Provide grooming services (bathing, nail trims, ear flushes) with emphasis on animal comfort and hygiene.
- Administer medications as directed by owners/veterinarians; monitor behavior and report concerns.
- Manage client intake and explain services; maintain relationships through regular updates.
- Train new staff on handling procedures, safety protocols, and customer service.
- Maintain clean, sanitized kennels, play areas, and grooming stations.
HealthPATH Internship (Highland Hospital)
Alameda Health System
Oakland, CA
11.2024 - 05.2025
- Program Onboarding (Nov 2024 - Jan 2025): Completed workshops on HIPAA, infection prevention, cultural competency, communication in healthcare teams, and career readiness.
- Simulation Lab (Feb - May 2025): Operated high-fidelity mannequins, adjusting vitals (HR, respirations, CO₂), voicing the 'patient,' and preparing scenarios for trauma, obstetrics (simulated deliveries/PPH), and neonatal resuscitation. Practiced IV starts, patient interviewing, and case discussions.
- Interventional Radiology (May 2025): Shadowed advanced procedures including pericardiocentesis, lumbar puncture (CSF removal), and stent placement. Observed fluoroscopy workflow, toured CT and MRI departments, and spoke with radiation therapy staff about modality pathways.
Reading Tutor
Hayward Community School District
Hayward, CA
01.2024 - 05.2024
- Tutored 4th-grade students in reading comprehension and fluency.
- Developed customized reading lists and activities tailored to student needs.
- Reinforced confidence with consistent encouragement and support.
Park Volunteer
Hayward Area Recreation & Park District
Hayward, CA
06.2022 - 08.2022
- Assisted with landscaping, planting, and park maintenance to ensure a safe, welcoming environment.
- Supported community events and beautification projects.
- Collaborated with other volunteers to create a positive work environment.
Food Bank Volunteer
Chabot College
Hayward, CA
11.2020 - 12.2020
- Distributed food and supplies to students and families in need during COVID
- Assisted with setup, cleanup, and organization of food pantry services.
- Coordinated with team members to sort and package food donations efficiently.
Dog Handler
Wag Hotels
Oakland, CA
06.2017 - 12.2019
- Supervised dogs in play yards, ensuring safety and positive interactions.
- Assisted with feeding, cleaning, and monitoring animal health and behavior.
- Communicated effectively with pet owners regarding their dog's needs and behaviors.
- Cleaned kennels on a regular basis to ensure sanitary living conditions for all dogs in the facility.
Sales Associate/Cashier
Gap Factory
San Leandro, CA
11.2016 - 05.2017
- Provided customer service and processed transactions in a busy retail setting.
- Assisted with merchandising, stocking, and maintaining store organization.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Red Cross Volunteer
Arroyo High School
San Lorenzo, CA
09.2015 - 09.2016
- Supported Red Cross staff during blood drives.
- Greeted participants warmly upon arrival at the event and directed them to appropriate areas as needed.
- Provided refreshments and snacks to donors after their donation.
Education
Associate in Science - Liberal Arts and Sciences: Science, Math, and Technology
Chabot College
Hayward, CA05.2024
Skills
- Patient communication & support
- Team collaboration in healthcare environments
- Infection prevention & safety protocols
- Emergency preparedness (CPR, First Aid, Stop the Bleed)
- Medical terminology familiarity
- Time management & multitasking in fast-paced settings
Certification
- American Red Cross - Adult & Child First Aid/CPR/AED, 06/27
- Stop the Bleed Certification, American College of Surgeons, Alameda Health System - Highland Hospital, 11/24
- Kaiser Permanente Volunteer Training, 2024, Compliance & Ethics, Volunteer Safety, Confidentiality, Worker's Comp, Waste Management, Drug-Free Workplace
- HealthPATH On-Ramp Training, 2024-2025, HIPAA, Infection Prevention, Cultural Competency, Patient Privacy, Trauma Response, Professional Communication
Timeline
HealthPATH Internship (Highland Hospital)
Alameda Health System
11.2024 - 05.2025
Hospital Volunteer
Kaiser Permanente
03.2024 - Current
Reading Tutor
Hayward Community School District
01.2024 - 05.2024
Park Volunteer
Hayward Area Recreation & Park District
06.2022 - 08.2022
Food Bank Volunteer
Chabot College
11.2020 - 12.2020
Dog Handler & Groomer
The Dog Social Club Cooperative
12.2019 - Current
Dog Handler
Wag Hotels
06.2017 - 12.2019
Sales Associate/Cashier
Gap Factory
11.2016 - 05.2017
Red Cross Volunteer
Arroyo High School
09.2015 - 09.2016
Associate in Science - Liberal Arts and Sciences: Science, Math, and Technology
Chabot College
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