CYNTHIA VEGA
Mansfield,TX
Summary
Highly motivated employee with desire to take on new challenges. With strong work ethics, adaptability and exceptional interpersonal skills.
Overview
11
11
years of professional experience
Work History
Logistics Specialist Coordinator
Landstar Transportation Logistics
11.2020 - Current
- Coordinated incoming and outgoing shipments to maintain schedules.
- Provided customers with status updates daily.
- Built long-term relationships due to prompt and courteous service.
- Tracked orders and notified customers of status or potential delays.
- Created reports to provide insights into logistics operations and performance.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Analyzed customer requirements and provided customized logistics solutions.
- Monitored performance of logistics operations to identify areas for improvement.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Relationship
Celadon Trucking Services
08.2017 - 03.2019
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Coordinated operation logistics for reconnaissance missions.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Proposed logistics solutions for customers.
Customer Service Account Executive
Unimex
10.2014 - 07.2017
- Managed accounts to retain existing relationships and grow share of business.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Coordinated schedules and communicated changes to customers.
- Watched weather and safety conditions to adapt routes and maintain standards.
- Excellent communication skills, both verbal and written.
- Arranged transportation and communicated arrangements according to established protocols.
Education
Bachelor of Science - LICENCIATURA EN RELACIONES INTERNACIONALES
UNIVERSIDAD AUTONOMA DE NUEVO LEON
Mexico, MX08-2016
Skills
- Logistics analysis
- Shipment coordinating
- Carrier negotiation
- Database management
- Customs compliance
- Resolving problems
- Account managing
- Operations and logistics
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Logistics Specialist Coordinator
Landstar Transportation Logistics
11.2020 - Current
Customer Service Relationship
Celadon Trucking Services
08.2017 - 03.2019
Customer Service Account Executive
Unimex
10.2014 - 07.2017
Bachelor of Science - LICENCIATURA EN RELACIONES INTERNACIONALES
UNIVERSIDAD AUTONOMA DE NUEVO LEON