Cynthia Venegas
Tampa,FL
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
7
7
years of professional experience
Work History
Custodial Housekeeper
MacDill Inn
03.2023 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Customer service associate
Shipt
05.2018 - 03.2024
- Communicated any changes needed on their order as the shopping was being conducted
- Transported item to customer's doorstep meanwhile communicating great customer service.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Bilingual photo support personnel
Velocity
01.2019 - 02.2021
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing excellent service and support.
- Expedited problem resolution by efficiently navigating multiple software systems during calls.
- Collaborated with team members to share best practices, improving overall department performance.
- Achieved high call quality scores by consistently adhering to company guidelines and protocols.
- Supported colleagues in managing difficult calls, offering language assistance when needed.
- Offered feedback on company products/services from a bilingual perspective, leading to improved offerings for diverse clientele.
- Provided expert advice on product options tailored to individual customer needs while communicating fluently in both English and Spanish languages.
Bilingual Customer Service Representative
Pontoon Solutions
06.2017 - 04.2019
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
Education
High School Diploma -
La Joya High School
05.2006
Skills
- Residential Cleaning
- Guest Relations
- Restroom detailing
- Cleaning techniques
- Customer Service
- Fluent in Spanish
- Resident support
- Hospitality background
- Building Maintenance
Key Qualifications
- A year working in the housekeeping department.
- Working with fellow janitors as I work my position on a daily basis.
- Efficient with all cleaning tools, techniques and system.
- Dependable, personable, and dedicated to great customer service.
References
Available upon request.
Timeline
Custodial Housekeeper
MacDill Inn
03.2023 - Current
Bilingual photo support personnel
Velocity
01.2019 - 02.2021
Customer service associate
Shipt
05.2018 - 03.2024
Bilingual Customer Service Representative
Pontoon Solutions
06.2017 - 04.2019
High School Diploma -
La Joya High School
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