Cynthia Vera
Ontario,CA
Summary
Self-motivated professional manager with 10+years of experience of expertise in customer relationships management, strategic planning, and administrative experience. Resourceful in the completion of projects, effective at multi-tasking. Proficient in supporting HR personnel as well as recruiting, interviewing and hiring valuable employees. Proficient communicator with a proactive approach to resolving workplace conflict or concern/feedback. Seeking to expand skills while facilitating company, team, and self-growth.
Overview
13
13
years of professional experience
Work History
ASSIST MANAGER
WELLS FARGO & BANK CHINO
, CA
08.2012 - Current
- Coached staff on policies, procedures, and performance strategies
- Developed job posting, recruited candidates, and scheduled interviews to fill available opening
- Experience in consumer accounts and small business accounts
- Proficient with Microsoft word, Excel, utilize power point for presentations, Composed and sent over 100 emails a week using Microsoft outlook
- Created and formatted office budget using spreadsheets on Microsoft Excel
- Wrote, edited, and formatted documents on Microsoft word daily
- Risk management training for employees
- Answered 6-line phone system, directed and routed calls to the right department
- Worked with HR advisors and HR representatives establishing consistent coaching conversations around concerns pr corrective action
- Managed branch flies per recordkeeping and compliance requirements
- Mitigated regulations risk by ensuring all areas maintain compliance with company, state, and federal protocols
- Networked within communities to identity and capitalize on business opportunities
- Managed a team of 15 or more associates around individual and team goals
- Adjusted coaching techniques to meet team needs address strengths and opportunities.
Human resources Assistant
CHINO, CA
01.2010 - 08.2012
- Recruiting and staffing, safety and compliance, training and development
- Recruiting work for the right applicant, ensuring they are provided interactions for job assignment along with background screening and drug screening
- Interviewing applicants in person and over the phone
- Acquired a more demanding Human Resources role by explaining benefits, fielding questions, and addressing concerns.
Education
Business Administration
Chaffey College
Skills
- Microsoft Office (Word Excel, PowerPoint, Outlook)
- Typing skills 45 WPM 10 key touch
- Administrative Support
- Sales & Expense Reporting
- Invoice processing & Billing
- Staff supervision
- Understanding HR policies
- Customer service satisfaction
- Verbal and written communication
- Lead organizer in team meetings
- Microsoft office
- Performance training and development
Timeline
ASSIST MANAGER
WELLS FARGO & BANK CHINO
08.2012 - Current
Human resources Assistant
01.2010 - 08.2012
Business Administration
Chaffey College
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