Cynthia Via
Sun City Center,Fl
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
10
10
years of professional experience
Work History
Market Partner
Monat
Florida
01.2020 - 05.2022
- Developed strategies to increase customer loyalty and retention.
- Maintained relationships with key partners such as suppliers, distributors.
- Communicated value and position to sales team and developed tools to support selling process.
- Prepared budgets for marketing campaigns and monitored their performance against set targets.
- Gathered customer insights from online platforms like blogs or forums to inform future product development decisions.
Bar Manager
Stone Soup Café
Florida
03.2019 - 01.2020
- Planned and collaborated with colleagues for promotional events
- Operated as a medium between Owner and servers to work together.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Managed day-to-day operations, including opening and closing duties, scheduling shifts for employees, cash handling procedures, and payroll processing.
Waitress
Buffalo Wild Wings
Virginia
01.2017 - 03.2019
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated for clarification, paraphrasing and repeating to ensure I understood customers' requirements.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Circulated within assigned areas to assess and address customer needs, prioritizing tasks during peak hours.
- Participated in team meetings to discuss new menu items or changes in policy.
Waitress
Alejandros
Virginia
06.2012 - 01.2017
- Collaborated with manager to offer discounts when needed for return visits in the event the customer wasn’t satisfied
- Paid attention to detail while communicating with customers to show that I valued their needs and time
- Welcomed customers, making them feel comfortable for positive interactions
- Identified problems and provided suitable solutions.
- Developed positive relationships with regular customers through friendly conversation.
Education
Associates of Science in Computer Information Technology -
Hillsborough Community College
FloridaSkills
- Data analysis skills
- Critical Thinking
- Attention to Detail
- Interpersonal communication
- Multitasking
- Schedule Management
Timeline
Market Partner
Monat
01.2020 - 05.2022
Bar Manager
Stone Soup Café
03.2019 - 01.2020
Waitress
Buffalo Wild Wings
01.2017 - 03.2019
Waitress
Alejandros
06.2012 - 01.2017
Associates of Science in Computer Information Technology -
Hillsborough Community College
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