Cynthia Victorian
Lake Charles,Louisiana
Summary
Accomplished Office Manager with a proven track record at General Services, adept in office administration and customer service. Leveraged organizational skills to enhance confidentiality protocols and streamline reporting processes, achieving significant improvements in client satisfaction and operational efficiency. Excelled in multitasking and clear communication, driving successful property acquisitions and payroll management.
Overview
10
10
years of professional experience
Work History
Office Manager
General Services
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Identified properties that were potentials for acquisition.
- Attended parish meetings to purchase or assess properties for the company.
- Maintained payroll system.
- Handled all banking transactions.
News Director
KPLC TV
- Implemented comprehensive analytics tracking systems to monitor audience preferences and inform editorial decisions.
- Collaborated with reporters, producers, and editors to ensure cohesive messaging across all news platforms.
- Developed strategic partnerships with local organizations for exclusive stories and community outreach initiatives.
- Assigned stories, delegated work and edited pieces.
- Oversaw development of as many as 100 news stories each week.
- Championed digital-first approach to news gathering, embracing emerging technologies for enhanced story delivery methods.
- Boosted social media presence by focusing on shareable content and interactive features that drove viewer engagement. I attended Microsoft School in Seattle for workshops on creating our digital image.
- Maintained a high level of journalistic integrity through rigorous fact-checking procedures and adherence to ethical standards.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
- Oversaw the recruitment and training of new talent, ensuring a strong team of skilled journalists and producers.
- Assisted team members with researching stories, finding guests, and conducting interviews.
- Wrote and delivered many daily pieces in deadline-driven environment.
- Managed a one million dollar budget allocations for news department operations, optimizing resource utilization while maintaining high-quality standards.
- Coordinated live event coverage, enabling timely reporting on breaking news stories as they unfolded.
- Edited, proofread and fact-checked content for accuracy.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Anchored popular broadcast program with good ratings and audience engagement.
Human Resources Generalist
Penn Entertainment
12.2013 - Current
- Maintained up-to-date records of employee information in ULtipro system ensuring accurate reporting and data-driven decision making.
- Coordinated company-wide events such as new hire breakfasts and luncheons, Diversity scholarship awards, boosting employee morale and fostering a sense of community within the organization.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Implemented and supervised orientation procedures for new hires.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations through Success Factors.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Collaborated with Pelican for workplace compliance training to reduce liability risks and operate effectively.
- Collaborated with HR teams to execute diversity and inclusion initiatives training, promoting an inclusive workplace environment.
- Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
- Generated and analyzed reports to monitor employee training and compliance through Success Factors.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
Education
High School Diploma -
Lagrange High School
Lake Charles, LASkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
Additional Information
Enrolled and completed Human Resources Courses
Workshops on News Development and Management
Training on ACES, Diversity and Inclusion, Respectful Workplace
Timeline
Human Resources Generalist
Penn Entertainment
12.2013 - Current
Office Manager
General Services
News Director
KPLC TV
High School Diploma -
Lagrange High School
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