Hi, I’m
Cynthia Villafuerte
Miami,Florida
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
25
years of professional experience
Work History
EXIM CARGOMiami, FL
US Operations Manager
07.2023 - Current
Job overview
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Partnered with vendors and suppliers to effectively manage and budget.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
EXIM CARGOMiami, FL
Branch Manager
02.2023 - 07.2023
Job overview
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- Compiled product and customer data to generate informed profit projections.
- Consulted with product development teams to enhance products based on customer interest data.
- Conducted research and analysis to determine brand positioning and messaging.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Agility LogisticsMiami, FL
Gateway Operations Manager
04.2018 - 12.2021
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Partnered with vendors and suppliers to effectively manage and budget.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
PANALPINAMiami, FL
Team Lead Gateway Ops and Procurement
03.2004 - 03.2018
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked different stations to provide optimal coverage and meet production goals.
PANALPINALima, PERU
Global Account Customer Service
05.1998 - 12.2003
Job overview
- Developed and updated databases to handle customer data.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Liceo Naval Lizardo MonteroLima, Peru
High School Diploma
PANALPINAHong Kong
Training from International Operations Management
07.2011
Miami Dade CollegeMiami, FL
Customer Service in Logistic Bussines from Logistics Management
03.2006
IPAELima, PERU
Bachelor International Cargo Air And Sea from Logistic Operational
01.2003
Skills
Highly skilled and dedicated professional with extensive experience in managing complex international and domestic air cargo shipments, package and warehouse operations, ensuring compliance with industry regulations; Proven expertise in streamlining operations, optimizing efficiency, and fostering strong relationships with key partners including shippers, consignees , airlines, carrier' ground handler Recognized for consistently improving on time performance, customer satisfaction, and safety records in both cargo and package operations Demonstrated ability to lead and mentor large teams, maintaining high levels of employee engagement and reducing staff turnover Proficient in the development and implementation of business plans while addressing volume fluctuations and market demands
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
US Operations Manager
EXIM CARGO
07.2023 - Current
Branch Manager
EXIM CARGO
02.2023 - 07.2023
Gateway Operations Manager
Agility Logistics
04.2018 - 12.2021
Team Lead Gateway Ops and Procurement
PANALPINA
03.2004 - 03.2018
Global Account Customer Service
PANALPINA
05.1998 - 12.2003
Liceo Naval Lizardo Montero
High School Diploma
PANALPINA
Training from International Operations Management
Miami Dade College
Customer Service in Logistic Bussines from Logistics Management
IPAE
Bachelor International Cargo Air And Sea from Logistic Operational
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