Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Villanueva

Dallas,Texas

Summary

Detail-oriented and bilingual administrative professional with 5+ years of experience in customer service, office management, and team coordination. Currently pursuing LVN certification, with strong skills in communication, typing (60 WPM), and office software. Passionate about supporting clinical teams and enhancing patient experience in fast-paced healthcare environments.

Overview

7
7
years of professional experience

Work History

Sales Secretary

American Homestar
Lancaster, TX
01.2025 - Current
  • Coordinate communication between sales team and clients, ensuring timely responses and accurate documentation
  • Maintain appointment calendars, prepare documents, and support internal reporting
  • Manage incoming calls, emails, and front desk inquiries professionally
  • Support sales management with organized filing and data entry

Quality Assurance Assistant

American Homestar
Lancaster, TX
02.2021 - 01.2025
  • Inspected manufactured housing units for quality and compliance with safety standards
  • Documented and reported discrepancies to management for corrective action
  • Collaborated with production and customer service teams to resolve issues efficiently
  • Maintained accurate inspection logs and assisted with administrative reporting

Hourly Shift Manager

Boston Market
Desoto, Texas
02.2018 - 10.2023
  • Supervised daily operations and coordinated shift coverage for smooth service
  • Trained and supported staff on customer service and operational procedures
  • Addressed customer concerns promptly and professionally
  • Managed cash handling and ensured compliance with company policies

Education

High School Diploma -

Lancaster High School
Lancaster, TX
06-2019

Some College (No Degree) - Licensed Vocational Nursing

Navarro College
Corsicana, TX

Skills

  • Bilingual – English and Spanish
  • Typing 60 WPM
  • Microsoft Word, Excel, Outlook
  • Appointment scheduling
  • Answering multi-line phones and intercom systems
  • Filing and document organization
  • Transcribing physician orders
  • Verbal and written communication
  • CPR Certified
  • Patient interaction and customer service
  • Time management and task prioritization

Timeline

Sales Secretary

American Homestar
01.2025 - Current

Quality Assurance Assistant

American Homestar
02.2021 - 01.2025

Hourly Shift Manager

Boston Market
02.2018 - 10.2023

High School Diploma -

Lancaster High School

Some College (No Degree) - Licensed Vocational Nursing

Navarro College

Similar Profiles

CREATE PROFILE