Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Vineyard

Surprise,AZ

Summary

A dedicated professional with a passions for providing excellent service and customer satisfaction. Seeking a bartending position in a fun and high energy atmosphere where I can utilize my love for serving individuals.

Overview

23
23
years of professional experience

Work History

Medical Assistant

HonorHealth Cancer Care
08.2021 - Current
  • Worked alongside a mulitple physicians and nurse practioners in a high paced environment providing help as needed.
  • Performed vital signs assessments, including measuring blood pressure, heart rate, and temperature.
  • Managed patient records and documented medical history, symptoms, and treatments accurately and confidentially.
  • Provided compassionate patient care by addressing inquiries, providing education, and offering emotional support.

Medical Assistant

Banner Health Pulmonary
08.2019 - 08.2021
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.



Front and Back Office Lead Medical Assistant

Pheonix Medical Group
10.2012 - 10.2019
  • Perform all medical assistant duties
  • Perform all front desk duties
  • Leadership Responsibilities
  • Act as the first level, “go to person” for the providers and staff regarding troubleshooting issues.
  • Assist manager with overview of provider schedules, coordinating vacation requests and ill calls to ensure appropriate clinic coverage.
  • Assist manager with gathering and review of time cards.
  • Provide first level support as a patient services liaison to research issues surrounding complaints, billing, registration, and then communicating findings to manager.
  • Ensure smooth office operations which support teamwork, and generate a positive attitude between front and back office staff.
  • Provide on-going useful, objective, and constructive input to employee hiring and performance appraisals.
  • Facilitating the orientation of new and on-call staff.

Customer Service Manager

Blockbuster Video
08.2000 - 11.2008
  • Protected store assets and reduced expenses by accurately tracking product inventory and assisting in loss prevention.
  • Handle and resolve customer complaints before they are escalated.
  • Ensured that proper inventory, cash controls, and loss prevention procedures were followed.
  • Managed five people at a time while monitoring the store security, productivity and bank deposits.
  • Updated and maintained approximately 100 customer accounts daily.
  • Execute labor management by using a matrix to determine allotted hours for scheduling and produce weekly schedule for all store employees.
  • Retail sales tracking; staff management including hiring, training, scheduling, and assigning; merchandising; customer relations.
  • Promoted successful business expansion throughout city by assisting with new store openings in other locations.

Education

Registered Medical Assistant Certification -

American Medical Technologist
01.2021

Medical Assistant Diploma -

Arizona Institute of Americas
Phoenix
05.2008

High School Diploma -

Trevor G Brown
Phoenix
05.2000

Skills

  • Patient care
  • Customer Service
  • Detailed orientated
  • Ability to multitask while still staying focus
  • Leadership experience
  • Conflict Resolution
  • Goal Setting
  • Cash Handling

Timeline

Medical Assistant

HonorHealth Cancer Care
08.2021 - Current

Medical Assistant

Banner Health Pulmonary
08.2019 - 08.2021

Front and Back Office Lead Medical Assistant

Pheonix Medical Group
10.2012 - 10.2019

Customer Service Manager

Blockbuster Video
08.2000 - 11.2008

Registered Medical Assistant Certification -

American Medical Technologist

Medical Assistant Diploma -

Arizona Institute of Americas

High School Diploma -

Trevor G Brown

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Cynthia Vineyard