Cynthia Walker
Plains,GA
Summary
Demonstrative Eligibility Specialist proudly offering 25 years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments. Hardworking Economic Support Specialist versed in connecting eligible individuals and families with public assistance benefits. Exceptional history of building rapport with community organizations to foster seamless communication. Offering 25 years in support roles combined with superior case management and client advocacy skills.
Overview
27
27
years of professional experience
Work History
Educator
ESS
Leesburg, GA
12.2023 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Collaborated with adults and children to provide safe and educational experience.
- Developed and implemented engaging lesson plans to keep learner attention.
Economic Support Specialist II
Dept. of Human Services
11.1997 - 01.2023
- Determined initial and ongoing eligibility for Family Medicaid , Aged, Blind, Disabled Medicare.
- Gave presentations to community organizations, schools and other groups to educate public about different resources.
- Kept case files updated, accurate and aligned with requirements.
- Helped clients navigate social services system and access needed resources.
- Determined correct services and program resources for individual needs.
- Processed applications and/or renewals using appropriate criteria and policies consistently and according to established guidelines.
- Record and evaluate personal and financial data obtained from individuals.
- Input and update a high volume of data using standard office hardware and software.
- Performs other professional responsibilities as assigned
- A minimum training score of 80% for online and classroom/ Policy and Gateway training is required
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Called applicants to set up appointments and explain benefits processes.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Informed applicants of other agencies providing useful or related assistance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Education
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
S.U.N.Y @ OLD Westbury University
Old Westbury, NY 1156806.1986
Skills
- Application Assessment
- Program Understanding and Advisement
- Recordkeeping and Data Input
- Knowledgeable in Microsoft office and Excel Software
- Work Ethic
- Basic Math
- Reliable and Trustworthy
- Telephone Etiquette
- Training & Development
- Customer Service
- People Skills
- Organizational Skills
- Teleworking and ability to work independently
- Computer Skills
- Program Eligibility
- Application Processing
- Eligibility Assessments
- Caseload Management
- Customer Inquiries
- Application Renewal
- Community Resources
- Medicaid Application
- Documentation Skills
- Information Intake
Timeline
Educator
ESS
12.2023 - Current
Economic Support Specialist II
Dept. of Human Services
11.1997 - 01.2023
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
S.U.N.Y @ OLD Westbury University
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