Summary
Overview
Work History
Skills
Timeline
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Cynthia Wallander

Manitowoc,WI

Summary

Dynamic Customer Service Associate with a proven track record at Walgreens, excelling in sales support and employee training. Recognized for surpassing service goals and enhancing customer satisfaction through effective problem-solving and active listening. Skilled in cash register operations, I foster strong client relationships and consistently deliver exceptional service.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Walgreens
Manitowoc, Wisconsin
08.2018 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Mentored junior team members and managed employee relationships.
  • Consulted with customers regarding needs and addressed concerns.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Maintained knowledge of current sales promotions and new product releases.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Kept work area neat, clean, and well-stocked at all times.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Answered phone calls from customers promptly and courteously.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Suggested product solutions based on individual customer needs.
  • Greeted customers and identified their needs.
  • Addressed customer questions and concerns regarding products and services.
  • Responded to customer inquiries via phone, email and chat.
  • Performed additional duties as assigned by management team.
  • Provided information about products and services available to customers.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Handled cash register operations accurately during peak times.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Provided product recommendations based on customer needs.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.

Skills

  • Customer service
  • Sales support
  • Employee training
  • Cash register operations

Timeline

Customer Service Associate

Walgreens
08.2018 - Current

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Cynthia Wallander