Languages
Overview
Summary
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia Walls-Ortiz

Belleville,NJ

Languages

Spanish

Overview

17
17
years of professional experience
1
1
Certification

Summary

Authorized to work in the US for any employer. Has provided excellent Customer Service (10+ years), Group Facilitation (6 years)


Experienced Supervisor, hardworking, passionate job seeker with strong organizational, customer service, and managerial skills, eager to secure a position that offers professional challenges with room for advancement and help team achieve company goals. Skilled in working under pressure and adapting to new situations and challenges in any environment. Teachable and willing to take on new tasks independently or as part of a team.

Work History

Cashier

Shoprite Of Belleville
Belleville, NJ
05.2022 - Current
  • Operate cash register for cash, check and credit card transactions.
  • Perform excellent customer service
  • Check identification for proof-of-age for alcohol and tobacco sales.

Certified Notary Public /Business Owner/Operator

LoWall Notary Services LLC
Belleville, NJ
05.2021 - Current
  • State Official - Commission expiration May 25, 2026
  • Established Mobile Notary
  • NSA/LSA Closing Agent for mortgage companies and Title agencies refinance Loans, VA Loans, purchases, HELOC, and reverse mortgages.
  • Performs General Notarizations including Power of Attorney's

Chaplain

Marketplace Chaplains
Plano, TX
12.2020 - Current
  • Provide spiritual guidance, emotional support and direct care to employees in marketplace, and staff.
  • Meet with individuals or through phone conversation discuss issues compassionately and determined appropriate type of involvement to meet spiritual needs.
  • Officiate special services such as funerals, baptisms.
  • Comfort family members, offer attentive listening and high level of emotional support.
  • Provide spiritual care through counseling and prayer.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Performs duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Increased work performance by 10% for employees by providing listening ear for emotional expression.

Mary Kay Sales Associate

Self-employed
Belleville, NJ
10.2020 - Current
  • Stay current on product specs and prices and accurately updated display product literature.
  • Follow-up with existing and potential customers by phone, email and text message to generate leads and close sales.
  • Establish work proficiently to meet customer needs
  • Demonstrates respect, friendliness and willingness to help wherever needed.
  • Reconcile inventory and customer orders regularly to monitor product availability.
  • Increased sales by 10%.
  • Performs skin care classes and facials

Managing Co-Owner

Change Is Good Trucking LLC
Belleville, NJ
05.2019 - Current
  • Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Strategically manage resources, profit & loss, budgets, savings, and expenses.
  • Created mission and Vision for Company

Hardware Supervisor

The Home Depot
Clifton, NJ
05.2017 - 05.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints to ensure customer satisfaction
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Assisted in other departments when needed
  • Merchandising
  • Inventory
  • Performed annual evaluations and reviews for employees under supervision
  • Consistently met weekly sales goals
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations in my department.
  • Managed over 50 customer calls daily
  • Went above and beyond to ensure department was in organized, stocked to ensure products were available to customer ensuring more sales.

Administrative Assistant

River Of Life Assemblies Of God
Belleville, NJ
03.2015 - 05.2017
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Worked on Bulletins
  • Answered multi-line phone system, routing calls, delivering messages to staff and sending emails and scheduling maintenance for landscaping and other tasks.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Managed over 50 calls per day

Cashier

KeyFood Supermarket
Jersey City, NJ
09.2013 - 04.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Helped increased sales by providing excellent customer service
  • Addressed customer needs and made product recommendations to increase sales
  • Welcomed customers and helped determine their needs

Bank Teller

Statewide Savings Bank / Independence Community Bank
Jersey City, NJ
06.1998 - 08.2001
  • Opening and closing accounts, proofing cash box, providing excellent customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Placed orders for customer checks and verified starting numbers.
  • Managed over 50 calls per day.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Assisted customers with compromised debit cards and issued new credentials

Cashier

Shoprite Of Jersey City
Jersey City, NJ
03.1998 - 06.1998
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Hotel Front Desk Clerk

Holiday Inn North Newark Airport
Newark, NJ
02.1996 - 08.1996
  • Checking customers in and out of hotel
  • Making Reservations
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Managed over 50 calls per day.
  • Introduced customers to resort amenities with pleasant and helpful demeanor

Quality Control Inspector

Bardwil Industries
Jersey City, NJ
01.1992 - 01.1993
  • Inspections on merchandise manufactured by the company
  • Measuring, color detail/ making sure items are precise in measurements and color codes.
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Examined [Products] for defects or issues, reported problems quickly and maintained high levels of accuracy.

Education

Some College (No Degree) - Drug Abuse Counseling

New Jersey City University
Jersey City, NJ

Some College (No Degree) - Criminal Justice & Psycholgy

New Jersey City University
Jersey City, NJ

Some College (No Degree) - Ministerial Leadership

University of Valley Forge
Phoenixville, PA

Graduated Ministerial Studies - Bible Studies

New Jersey District School of Ministry
Wayne, NJ
06.2017

Skills

  • Managing Multiple Tasks
  • Managing Files and Records
  • Supervising Employees
  • Customer Service & Assistance
  • Leadership
  • Retail Sales
  • Cooperative Attitude
  • Customer Service and Assistance
  • Shrinkage Prevention
  • Guest Satisfaction
  • Cash Register Operation
  • Inventory Stocking
  • Spiritual Guidance
  • Conversant in Spanish

Certification

  • Certified Minister & Chaplain, Assemblies of God, Springfield Missouri
  • Certified Forklift Operator

Timeline

Cashier

Shoprite Of Belleville
05.2022 - Current

Certified Notary Public /Business Owner/Operator

LoWall Notary Services LLC
05.2021 - Current

Chaplain

Marketplace Chaplains
12.2020 - Current

Mary Kay Sales Associate

Self-employed
10.2020 - Current

Managing Co-Owner

Change Is Good Trucking LLC
05.2019 - Current

Hardware Supervisor

The Home Depot
05.2017 - 05.2019

Administrative Assistant

River Of Life Assemblies Of God
03.2015 - 05.2017

Cashier

KeyFood Supermarket
09.2013 - 04.2014

Bank Teller

Statewide Savings Bank / Independence Community Bank
06.1998 - 08.2001

Cashier

Shoprite Of Jersey City
03.1998 - 06.1998

Hotel Front Desk Clerk

Holiday Inn North Newark Airport
02.1996 - 08.1996

Quality Control Inspector

Bardwil Industries
01.1992 - 01.1993

Some College (No Degree) - Drug Abuse Counseling

New Jersey City University

Some College (No Degree) - Criminal Justice & Psycholgy

New Jersey City University

Some College (No Degree) - Ministerial Leadership

University of Valley Forge

Graduated Ministerial Studies - Bible Studies

New Jersey District School of Ministry

Similar Profiles

CREATE PROFILE
Cynthia Walls-Ortiz