Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Ward

Las Vegas,NV

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

41
41
years of professional experience

Work History

Front Desk Receptionist

Spanish Hills Wellness Suites
Las Vegas, Nevada
12.2015 - 03.2021
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted guests warmly and provided assistance with check-in procedures.
  • Managed phone calls, addressing inquiries and directing them to appropriate staff.
  • Scheduled appointments for wellness services, ensuring optimal client satisfaction.
  • Maintained cleanliness and organization of the front desk area for a welcoming environment.
  • Processed payments and maintained accurate records of transactions and client information.
  • Collaborated with team members to streamline administrative workflows and improve efficiency.
  • Assisted clients in completing intake forms, ensuring all necessary information was collected.
  • Handled customer complaints professionally, escalating issues to management when necessary.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Explained policies and procedures to visitors.
  • Drafted professional business documents, spreadsheets, and correspondence.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Updated and maintained office policies and procedures.
  • Coordinated maintenance requests for office equipment and facilities.
  • Managed company calendar and scheduled events.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Handled sensitive information in a confidential manner.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Assisted with travel arrangements for staff and management.
  • Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
  • Assisted in the management of the company's social media accounts.
  • Processed and distributed internal and external communications.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Collated, bound and stored computer-generated reports.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Investigated and analyzed client complaints to identify and resolve issues.

Office Assistant III

Milwaukee County Government
Milwaukee , WI
04.1980 - 11.2007
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with onboarding of new employees.
  • Edited and proofread documents for accuracy and completeness.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Created and maintained detailed records of all office activities.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Coordinated and scheduled meetings and appointments.

Education

Some College (No Degree) - Secretarial Sciences

Sawyer Secretarial College
Milwaukee, WI

Some College (No Degree) - Communications/Computer Sciences

Alverno College
Milwaukee

Skills

  • Telephone etiquette
  • Appointment scheduling
  • Payment processing
  • Customer complaint resolution
  • Multi-line phone management
  • Office administration

Timeline

Front Desk Receptionist

Spanish Hills Wellness Suites
12.2015 - 03.2021

Office Assistant III

Milwaukee County Government
04.1980 - 11.2007

Some College (No Degree) - Secretarial Sciences

Sawyer Secretarial College

Some College (No Degree) - Communications/Computer Sciences

Alverno College

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