Cynthia Warren

• Provided Personal Care, meals, and Light housework,
• Communicating with doctors and monitoring medications.
• Provided transportation to medical appointments or recreational outings, enhancing the overall quality of life for the client.
• Responded promptly to emergencies by implementing appropriate first aid measures or contacting emergency services as needed.
• Companionship and emotional support.

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Conducted insurance verification to determine patients’ s were eligible for coverage.
• Complied with all HIPAA Privacy and Security Regulations to protect patients’ medical records and information.

• Verified insurance of patients to determine eligibility.

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• Filed and updated patient information and medical records.
• Maintained current accounts through aged revenue reporting.
• Verified proper ICD-9 coding on claims. -
• Transferred balances to the correct payers. -
• Complied with all HIPAA Privacy and Security Regulations to protect patient

• Scheduled and confirmed nurses' and social workers’ visits.
• Collected, organized, and entered information into the database system.
• Scanned consents, plans of care, certifications of instruction, and pharmacy paperwork;
• contacted DME vendors for patients’ orders, supplies, and any problems with equipment.
• Contacted the shift care agency for the current plan of care for patients. -
• Provided excellent customer service.