Cynthia Warren

Provided personal care to clients, enhancing comfort and overall well-being.

Facilitated transportation for medical appointments and recreational outings.

Monitored medications and coordinated with healthcare professionals regarding client needs.

Organized activities to promote social interaction and emotional support for clients.

Actively listened to understand customer needs and provided clear, accurate information.

Conducted insurance verifications to assess patient coverage eligibility.

Adhered to HIPAA regulations to safeguard patient medical records and information.

Managed high volumes of inbound and outbound calls in a fast-paced environment.

• Verified patient insurance eligibility and entered demographic data into the billing system.
• Maintained accurate patient records and billing information for efficient management.
• Responded to customer inquiries regarding claim investigations and communicated necessary adjustments.
• Managed a high volume of daily calls, delivering exceptional service while maintaining composure.

Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.

Reviewed consent forms, care plans, and pharmacy documentation for accuracy.

Coordinated with durable medical equipment vendors regarding patient orders and supplies.

Ensured compliance with HIPAA regulations to safeguard patient medical records.