Cynthia Watt
Lexington,KY
Summary
Dynamic professional with a proven track record at USPS, excelling in problem-solving and team collaboration. Enhanced mail processing efficiency through meticulous organization and attention to detail. Skilled in forklift operation, ensuring workplace safety while consistently meeting tight deadlines. Committed to delivering exceptional service and maintaining high-quality standards.
Overview
10
10
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
01.2018 - 01.2022
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained high level of confidentiality with mail items in line with regulations.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Maintained clean and organized mail room to promote safety and efficiency.
- Utilized automated equipment for faster sorting, reducing manual labor requirements and increasing accuracy rates.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Shipping and Receiving Clerk
XPO Logistics
02.2014 - 01.2018
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Improved product quality with meticulous quality control checks.
Inspection
Luxottica Retail
02.2013 - 02.2014
- Ensured compliance with industry standards through strict adherence to established guidelines during inspections.
- Documented appropriate quality inspection report information.
- Coordinated effectively with outside vendors for specialized services or major repair jobs, ensuring high-quality results at competitive prices.
- Performed adjustments and repairs on eyewear as needed, maintaining a high standard of quality control for all products sold at the practice.
- Protected client property by utilizing protective materials when necessary during work processes, minimizing any potential damage caused by repairs or installations.
- Prepared reports detailing findings of inspections, investigations, and tests.
Travel Agent
State Farm
01.2012 - 01.2013
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on a thorough understanding of each client's interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Education
General Studies
Roosevelt
Rockford, IL01-1993
Skills
- Problem-solving skills
- Team collaboration
- Workplace safety
- Forklift operation
- Excellent communication skills
- Attention to detail
- Deadline oriented
- Customer service
- Active listening
- Data entry
- Critical thinking
- Problem resolution
Timeline
Mail Handler
United States Postal Service, USPS
01.2018 - 01.2022
Shipping and Receiving Clerk
XPO Logistics
02.2014 - 01.2018
Inspection
Luxottica Retail
02.2013 - 02.2014
Travel Agent
State Farm
01.2012 - 01.2013
General Studies
Roosevelt
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