Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Cynthia Waugh

Zanesville,OH

Summary

Over 30 years of customer service excellence and management. Well organized, time management skills, self motivated, detail oriented, reliable, dependable, and multi task oriented. Prioritized work quickly and accurately. Experienced at making presentations to both large and small groups. Competent skill set in Microsoft Word, Windows, and Excel.

Overview

29
29
years of professional experience

Work History

Office Manger

Florafino's Flowers and Gifts
Zanesville, OH
02.2023 - Current
  • Ran statements, collections, and ordering of products & flowers
  • Provided customer service by taking orders and assisting with customers in the shop
  • Did some design with loose bouquets.

Office Manager

100% Chiropractic, Dr. Jeff Setter
Broomfield, Colorado
10.2018 - 08.2022
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Oversaw work processes and performed quality control tasks to increase revenue
  • Responsible for balancing, auditing and submitting insurance on patient accounts
  • Managed 8 staff members and over 90 patients per day
  • Organized and implemented several Christmas gift giving programs for underprivileged moms and their children
  • Office and our patients sponsored several homeless, plus 42 children and 12 moms in Dec
  • 2021.

Co-Office Manager / X-Ray Technician

Chiropractic Plus (Maximized Living), Dr. Pat Ray
Thornton, Colorado
09.2007 - 07.2018
  • Met individual patient needs by discussing optional treatment plan benefits, risks and time involved with each choice
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Advanced knowledge in nutritional supplementation, and product knowledge
  • Taught classes on nutrition & detoxification
  • Inventory control and ordering of all supplements and office supplies
  • Front desk check-in, balancing receivables at the end of the shift
  • Set up, follow through and organize events inside and outside, marketing & promotions
  • Managed 10 staff members and a minimum of 650 patient visits per week.

General Manager

Burton's Hallmark / Cherry Creek Card & Party
Denver, Colorado
10.1997 - 07.2011
  • Supervising day to day operations of three leading Hallmark Stores in Colorado
  • Directly managing 20+ employees
  • Responsible for all aspects of sales, customer service, inventory, marketing, payroll, and employee training
  • Communicate to owner ~ promotions, marketing, sales ideas, and suggestions
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Administrative Assistant to the President

Macdonald Equipment Company
Commerce City, Colorado
05.1995 - 09.1997

Education

Accounting / Management and Early Childhood Education -

New Mexico State University

Chiropractic Assistant -

Maximized Living Conferences and 100% Chiropractic Conferences

Skills

  • Office management & administration
  • Staff Management
  • Training and Development
  • Account Reconciliation
  • Policy and Procedure Modification
  • Team Leadership
  • Organizational skills
  • Clear oral/written communication
  • Creative thinking and skills
  • Excellent multi-tasking ability

Hobbies and Interests

  • Photography
  • Watercolor painting
  • Floral arranging
  • Hiking
  • Pilates
  • Playing with my pup
  • Church
  • Being with family & friends

References

Personal and business references available upon request.

Timeline

Office Manger

Florafino's Flowers and Gifts
02.2023 - Current

Office Manager

100% Chiropractic, Dr. Jeff Setter
10.2018 - 08.2022

Co-Office Manager / X-Ray Technician

Chiropractic Plus (Maximized Living), Dr. Pat Ray
09.2007 - 07.2018

General Manager

Burton's Hallmark / Cherry Creek Card & Party
10.1997 - 07.2011

Administrative Assistant to the President

Macdonald Equipment Company
05.1995 - 09.1997

Accounting / Management and Early Childhood Education -

New Mexico State University

Chiropractic Assistant -

Maximized Living Conferences and 100% Chiropractic Conferences

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Cynthia Waugh