Cynthia Weaver
Natchitoches ,Louisiana
Summary
Accomplished and certified Pharmacy Technician with over 13 years of experience in retail pharmacy environments for major national chain and independent pharmacies. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
23
23
years of professional experience
Work History
Certified Pharmacy Technician
Causey's Pharmacy
11.2006 - 12.2014
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Assessed prescription refills for accuracy before dispensing them to patients.
- Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
- Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
- Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Facilitated procurement process for special order medications to ensure timely delivery for patients in need.
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated verification and filling of more than 200+ daily prescriptions in high-volume retail pharmacy environment.
Certified Pharmacy Technician
Walmart
11.2001 - 11.2006
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Assessed prescription refills for accuracy before dispensing them to patients.
- Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Facilitated procurement process for special order medications to ensure timely delivery for patients in need.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Cash Office Associate
Walmart
01.1996 - 11.2001
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Conducted thorough investigations into register overages or shortages, identifying root causes for resolution and prevention of future occurrences.
- Entered figures using 10-key calculator to compute data quickly.
Customer Service Manager
Walmart
12.1991 - 01.1996
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing risk of shortages or overages in daily reconciliations.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Cashier
Walmart
10.1991 - 01.1992
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs.
- Maintained clean and organized workspace, promoting positive shopping experience for customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card, cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Operated POS terminals and cash drawer balancing.
Education
GED -
Natchitoches Central High School
Natchitoches, LA10.1989
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Manual and automated medication dispensing
- Filling Prescriptions
- Pharmaceutical Calculations
- Prescription Interpretation
- Pharmacist support
- Pharmacy and customer records management
- Insurance Verification
- Drug Inventory Control
- Cash Handling
- Data entry proficiency
- Paperwork coordination
- Opening and closing procedures
Timeline
Certified Pharmacy Technician
Causey's Pharmacy
11.2006 - 12.2014
Certified Pharmacy Technician
Walmart
11.2001 - 11.2006
Cash Office Associate
Walmart
01.1996 - 11.2001
Customer Service Manager
Walmart
12.1991 - 01.1996
Cashier
Walmart
10.1991 - 01.1992
GED -
Natchitoches Central High School
Similar Profiles
Rafaa KorinaRafaa Korina
Pharmacist at Community Pharmacy ,nada Alalmia Pharmacy,alshifa PharmacyPharmacist at Community Pharmacy ,nada Alalmia Pharmacy,alshifa Pharmacy
Rachael N. HooverRachael N. Hoover
Regional Sales Director - Southeast at Bioplus Specialty Pharmacy/Formerly Kroger Specialty PharmacyRegional Sales Director - Southeast at Bioplus Specialty Pharmacy/Formerly Kroger Specialty Pharmacy
Alan E. MartinAlan E. Martin
Vice President, Pharmacy Distribution Operations at Humana Pharmacy Solutions / CenterWell PharmacyVice President, Pharmacy Distribution Operations at Humana Pharmacy Solutions / CenterWell Pharmacy
Keelan MossKeelan Moss
Forklift Operator/Team Leader at Kenco LogisticsForklift Operator/Team Leader at Kenco Logistics
Barbara PageBarbara Page
School Board Member at Natchitoches Parish School BoardSchool Board Member at Natchitoches Parish School Board