Cynthia Weaver
Potsdam,NY
Summary
Dedicated professional with over five years in patient access roles, focused on optimizing processes for improved patient satisfaction. Demonstrated expertise in appointment scheduling, managing patient inquiries, and ensuring compliance with HIPAA regulations. Proven ability to train staff and enhance operational efficiency within healthcare settings.
Overview
5
5
years of professional experience
Work History
Pre Access Rep
St. Lawrence Health- Rochester Regional
Potsdam, New York
11.2020 - Current
- Processed insurance verifications to ensure eligibility and coverage details.
- Verified demographics and insurance information to register patients in computer system.
- Assisted patients with registration and appointment scheduling processes.
- Managed incoming calls, delivering information and support to enhance patient experience.
- Collaborated with healthcare staff to streamline patient access procedures.
- Maintained accurate patient records in electronic health systems.
- Maintained customer records by entering data into the company database system.
- Educated patients on services and resources, facilitating informed decisions regarding their healthcare.
- Resolved patient inquiries and concerns promptly, ensuring satisfaction and trust in services provided.
- Trained new staff on access representative responsibilities and protocols.
- Verified customer identity before granting access to accounts or services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Education
GED -
Colton-Pierrepont Central School
Colton, NY06-1997
Skills
Timeline
Pre Access Rep
St. Lawrence Health- Rochester Regional
11.2020 - Current
GED -
Colton-Pierrepont Central School