Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
AdministrativeAssistant
Cynthia Wheeler

Cynthia Wheeler

Hogansville,US

Summary

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and administrative skills. Punctual and focused with over three years of experience in retail and over eight years of experience delivering excellent customer service.

Overview

5
5
years of professional experience
3
3
Certification

Work History

Inventory Specialist/Shift Lead

Walgrees Co
Lagrange, Georgia
05.2022 - 09.2022
  • Receiving, unloading truck and vendor receiving
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels, including packaging shipping appropriate recalls and donations.
  • Completed store opening and closing procedures and balanced tills.
  • Kept employees operating productively and working on task to meet business and customer needs and help team members achieve performance targets.
  • Regulated pricing, inventory count and ordering supplies for photo department, store supplies, and pharmacy supplies
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction in-person and via telephone.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used POS system to process sales, returns, online orders and gift card activations.

Customer Service Associate

Walgreens Co
Lagrange , GA
03.2021 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices, rewards program and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with quick and professional handling of sales, exchanges and product returns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each week.

Receptionist/ Office Manager

Tropical Brazilian Wax
Acworth, Georgia
05.2017 - 04.2020
  • Welcomed customers, answered general questions, gathered nature of visit and directed client to appropriate esthetician's waxing treatment room.
  • Update and maintaining accurate records in Booker Software Program to maintain client information, such as services provided.
  • Received in-bound calls and initiated out-bound daily calls to confirm upcoming appointments and introduce customer to services offered.
  • Balanced employee availability, clients' schedules and maximum load levels when scheduling appointments.
  • Learned details of types of treatments and procedures in order to answer questions about waxing operations and procedures.
  • Generated repeat business through exceptional customer service, developing relationships with every client and responded to customer concerns with friendly and knowledgeable assistance.
  • Collected payments for service received from clients and updated account balances.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Associate of Applied Science - Business Technology

Chattahoochee Technical College
Marietta, GA
12.2019

Skills

  • Experience in Microsoft Office
  • Customer Service and Relations
  • Verbal and Written Communication
  • Telephone Management
  • Inventory Monitoring and Management
  • Stocking and Organization
  • Cash Register Operation
  • Shipping Method Optimization
  • Computer Proficiency and Microsoft Office
  • Merchandise Receiving and Handling
  • Strong Communication and Interpersonal Skills
  • Computer Proficiencies
  • Call Answering and Routing
  • Customer Complaint Resolution
  • POS Terminal Operations
  • Administrative Management
  • Ordering Supplies

Certification

  • CAP - Certified Administrative Professional, December 2019
  • Certified in Microsoft Office Program, December 2019
  • Certified in Microsoft Word Program, December 2019

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Timeline

Inventory Specialist/Shift Lead

Walgrees Co
05.2022 - 09.2022

Customer Service Associate

Walgreens Co
03.2021 - 09.2022

Receptionist/ Office Manager

Tropical Brazilian Wax
05.2017 - 04.2020

Associate of Applied Science - Business Technology

Chattahoochee Technical College

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Cynthia Wheeler