Cynthia Whitcomb
Lexington,KY
Summary
Adept at workflow optimization and fostering team collaboration, Significantly enhanced pharmacy productivity at UKHC Kentucky Clinic Pharmacy. Have shown expertise in billing and reimbursement, regulatory compliance, and problem-solving skills led to notable improvements in service quality and efficiency, showcasing a strong blend of technical and interpersonal abilities. Strengths in creating and implementing quality training systems to improve pharmacy systems and staff retention.
Overview
24
24
years of professional experience
1
1
Certification
Work History
UKHC Pharmacy Technician II/Lead/Trainer
UKHC Kentucky Clinic Pharmacy
2019.02 - Current
- Developed and implemented improvements to pharmacy organization and training system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team and network of retail pharmacies.
- Coordinated verification and filling of more than 1000 daily prescriptions in high-volume retail/mail order pharmacy environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in management of prescription deliveries, improving patient convenience.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Pharmacy Technician Long Term Care
Capital Pharmacy & Medical Equipment
2018.05 - 2019.01
- Resolved third-party billing, computer system and customer service issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles to include current medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume long term Care & Retail pharmacy environment.
Team Director and Instructor
Legacy All Sports
2010.02 - 2017.12
- Improved team productivity by implementing efficient work processes and streamlining communication channels.
- Delegated tasks effectively based on individual strengths, ensuring optimal utilization of resources.
- Mentored junior team members to enhance their skills and foster professional development.
- Maintained consistent communication with senior leadership regarding project progress, challenges faced, and proposed solutions for any roadblocks encountered.
- Evaluated team performance objectively and provided actionable insights for improvement, resulting in consistently high-performing teams.
- Analyzed key metrics regularly to assess performance against objectives and identify areas requiring intervention or course correction if necessary.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased enrollment from 250 students to over 1500 while directing programs.
- Enrollment increase directly impacted the need to increase from 1 gym to 6 gyms.
Team Coach and Director
Cincinnati Gymnastics
2000.06 - 2010.01
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Effectively trained 5 Competitive teams, 3 recreational teams to winning many state team and individual titles.
- Coached many athletes in basics string enough to lead them confidently into collegiate and elite/Olympic careers.
- Encouraged open communication among team members, allowing for constructive feedback and continuous improvement in daily operations.
- Maintained and improved operational performance by completing action plans, resolving problems, and controlling implementations.
- Improved team performance by implementing effective coaching strategies and setting clear goals.
- Promoted collaboration and teamwork by fostering a culture of trust, respect, and support among colleagues.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Researched latest industry trends and developments to keep abreast of best practices.
- Provided ongoing professional development opportunities for employees through workshops, seminars, or other relevant resources aligned with their individual career goals.
- Assumed responsibility for budgeting and tracking expenses.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
- Assisted in developing marketing materials to promote coaching services.
- Prepared reports by analyzing trends and data.
- Developed customized training materials, ensuring optimal understanding of job responsibilities and expectations among team members.
- Contributed to talent acquisition efforts by assisting in interviewing potential candidates, ensuring alignment with company values and desired skill sets for new hires.
- Enhanced public relations, by engaging with media and participating in interviews to increase team's visibility.
- Developed code of conduct for team, promoting discipline and respect both on and off field.
- Negotiated with sports equipment suppliers, securing high-quality gear for team at reduced cost.
- Facilitated recovery programs for injured athletes, accelerating their return to peak performance levels.
- Enhanced game-day strategies, by meticulously analyzing opponents' tactics and adjusting team plans accordingly.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
No Degree - Nursing
University of Cincinnati
Cincinnati, Ohio06.2004
Business Management Administrator/Recreational Mgr - Business Management/Directorship
USAG University
Carmel, IN12.2017
CPhT CADV - Advanced Certification Pharmacy Technician
ASHP & Power Pak CE
Online Accreditation09.2025
High School Diploma -
McDowell High School
Erie, Pa06.1986
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Pharmacy Law Compliance
- Drug Inventory Management
- Manual and automated medication dispensing
- Regulatory Compliance
- Staff Development
- New Hire Onboarding
- Operations Support
- Medication Therapy Management
- Point of sale systems proficiency
Affiliations
- o BCTC Pharmacy Technology Program Advisory Board Member 2020-2021
- UKHC Pharmacy Technicians Academy-Retail Site Trainer (2023-present)
Certification
Certified Pharmacy Technician (CPhT)
Basic Life Support (BLS/CPR)
Kentucky Pharmacy Technician Certification
Immunization Certification (PTCB & UKHC)
Awards
Hall Of Flame, Millcreek Township School District Mentorship Program, Sports Mentorship
Star Awards Program, University of Kentucky Hospital Chandler (UKHC), Bronze Award for Teamwork, March 2024
Star Awards Program, University of Kentucky Hospital Chandler (UKHC), Bronze Award for Teamwork, January 2024
Star Awards Program, University of Kentucky Hospital Chandler (UKHC), Gold Award for Innovation, December 2022
Star Awards Program, University of Kentucky Hospital Chandler (UKHC), Bronze Award for Teamwork, November 2022
Star Awards Program, University of Kentucky Hospital Chandler (UKHC), Silver Award for Innovation, May 2022
Star Awards Program, University of Kentucky Hospital Chandler (UKHC), Silver Award for Teamwork , October 2021
Timeline
UKHC Pharmacy Technician II/Lead/Trainer
UKHC Kentucky Clinic Pharmacy
2019.02 - Current
Pharmacy Technician Long Term Care
Capital Pharmacy & Medical Equipment
2018.05 - 2019.01
Team Director and Instructor
Legacy All Sports
2010.02 - 2017.12
Team Coach and Director
Cincinnati Gymnastics
2000.06 - 2010.01
Certified Pharmacy Technician (CPhT)
Basic Life Support (BLS/CPR)
Kentucky Pharmacy Technician Certification
Immunization Certification (PTCB & UKHC)
No Degree - Nursing
University of Cincinnati
Business Management Administrator/Recreational Mgr - Business Management/Directorship
USAG University
CPhT CADV - Advanced Certification Pharmacy Technician
ASHP & Power Pak CE
High School Diploma -
McDowell High School
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