Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Cynthia White

Wilmington ,DE

Summary

Dynamic operations leader with a proven track record at Bank of America, excelling in strategic decision-making and process improvement. Skilled in building relationships and leading teams to achieve operational excellence, driving growth through effective coaching and performance metrics. Adept at risk management and enhancing productivity in fast-paced environments.

Overview

35
35
years of professional experience

Work History

Vice President; Sr Operations Manager

Bank of America
10.1998 - Current
  • Identified opportunities to improve business process flows and productivity.
  • Collaborated with senior management to develop strategic initiatives and long term goals
  • Demonstrated proficient leadership skills to motivate employees and build competent teams
  • Trained and guided team members to maintain high productivity and performance metrics
  • Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence
  • Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
  • Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
  • Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness
  • Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Customer Assistance Representative

MBNA Bank
03.1994 - 10.1998
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Worked with customer to create debt repayment plan based on current financial condition.

Billing Dispute Analyst

MBNA Bank
06.1990 - 03.1994
  • Analyzed, researched and resolved payment claims within required timeframes.
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.

Education

Del Tech Community College
Newark, DE

High School Diploma -

Christiana High School
Newark, DE
06-1987

Skills

  • Strategic Decision Making
  • Critical thinking
  • Process improvement
  • Risk management
  • Relationship building
  • Customer Support Expertise
  • Effective Team Leadership
  • Warehouse operation oversight
  • Documentation
  • Continuous improvement
  • Inventory management

Accomplishments

Subject matter expert for TECSYS the Warehouse system that is used on a daily basis.

Subject matter expert for the VAULT under the Online Store.

Interests

  • Volunteering
  • Gym Workouts
  • I enjoy helping others and giving back to the community

Timeline

Vice President; Sr Operations Manager

Bank of America
10.1998 - Current

Customer Assistance Representative

MBNA Bank
03.1994 - 10.1998

Billing Dispute Analyst

MBNA Bank
06.1990 - 03.1994

Del Tech Community College

High School Diploma -

Christiana High School

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Cynthia White