Cynthia Wilhite
Dallas,TX
Summary
Experienced professional dedicated to helping patients meet their potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence. Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Server
Sidecar Social
05.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
Behavior Technician
Achievement Balance
09.2023 - 04.2024
- Maintained strict confidentiality of clients
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Implemented skill acquisition and behavior reduction
- Did daily living activities with the kids.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Server
Walk On’s
07.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Administrative Assistant
Lucress And Dick Watson Children's Foundation
09.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Server
Cheddars Scratch Kitchen
02.2022 - 05.2023
- Took accurate food and beverage orders, paying attention to any special request
- Upsell food and beverages
- Handled a POS system and accurately took payments including card and cash
- Maintained cleanliness and organization
- Worked effectively as a team by communication properly and provided help whenever and where ever I was needed.
Education
BSW - Social Work
University of Texas At Arlington
Arlington, TX05.2024
Franklin High School
Franklin, TX05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Cleanliness standards
- Data Collection
- Autism Spectrum Disorder Knowledge
- Documentation skills
- Social Skills Development
- Report Writing
- Computer Skills
- Office Administration
- Microsoft Word
Timeline
Server
Sidecar Social
05.2024 - Current
Behavior Technician
Achievement Balance
09.2023 - 04.2024
Server
Walk On’s
07.2023 - 11.2023
Administrative Assistant
Lucress And Dick Watson Children's Foundation
09.2022 - 07.2023
Server
Cheddars Scratch Kitchen
02.2022 - 05.2023
BSW - Social Work
University of Texas At Arlington
Franklin High School
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