Summary
Overview
Work History
Education
Skills
Timeline
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CYNTHIA WILLARD

Radford,VA

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task at hand and training to perform position responsibilities. Motivated to learn, grow and excel for future opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Account Manager

Health Care Group
01.2022 - Current
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Contributed to team objectives in fast-paced environment.
  • Presented professional image consistent with company's brand values.
  • Supervised 8 housekeepers

Assistant Manager

Health Group
08.2021 - 11.2021
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established team priorities, maintained schedules and monitored performance

Housekeeper

Healthcare Services Group at Radford Health and Rehab
11.2020 - 08.2021
  • Performed housekeeping duties such as cleaning of patient rooms, common areas and offices.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Verified cleanliness and organization of storage areas and carts.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Volunteer

Community Services
02.2015 - 05.2016
  • Participated in community events and fundraisers and professionally represented station
  • Greeted community members upon arrival to create welcoming environment
  • Volunteered within the year as needed
  • Assisted with special events and programs.
  • Represented organization positively and professionally while providing community with much-needed services.

Restaurant Team Member

Pizza Hut
08.2013 - 12.2013
  • Displayed enthusiasm and service skills to customers successfully for online or phone orders and walk-in business
  • Answered customers' questions, recommended items and recorded order information
  • Assisted customers by answering questions and fulfilling requests
  • Processing payments

Housekeeping/Laundry

Hungry Mother State Park
03.2012 - 09.2012
  • Provided necessary items such as, room bedding, linens, towels and toiletries for guests accordingly
  • Followed guidelines for cleaning and sanitizing of rooms, cabins, and common areas
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

High School Diploma -

Marion Senior High School
Marion, VA

Skills

  • Teamwork
  • Staff Scheduling
  • Staff Management
  • Time Management
  • Teamwork and collaboration
  • Organizational skills

Timeline

Account Manager

Health Care Group
01.2022 - Current

Assistant Manager

Health Group
08.2021 - 11.2021

Housekeeper

Healthcare Services Group at Radford Health and Rehab
11.2020 - 08.2021

Volunteer

Community Services
02.2015 - 05.2016

Restaurant Team Member

Pizza Hut
08.2013 - 12.2013

Housekeeping/Laundry

Hungry Mother State Park
03.2012 - 09.2012

High School Diploma -

Marion Senior High School

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CYNTHIA WILLARD