Cynthia Williams
Canton,MI
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Advance Medical Assistant position. Ready to help team achieve company goals.
Overview
43
43
years of professional experience
Work History
information receptionist
Department of veterain affairs
01.2023 - Current
- Serves as a customer service employee and works closely with guest relations so show understanding and friendliness to different people from various backgrounds and situations.
- Established credibility and trust by consistently demonstrating professionalism, respect, and a genuine interest in helping others.
- Managed sensitive information discreetly while adhering to confidentiality policies at all times.
- Contributed to a welcoming atmosphere by greeting guests professionally and directing them accordingly upon arrival.
- Boosted company image by maintaining a professional demeanor with all clients and visitors, ensuring a positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
Clinical Therapist
Florida Therapy Inc.
02.2017 - 08.2022
- Serves as a liaison to and works closely with health care professionals on access and provision of available services and resources to ensure best possible care in accordance with community and healthcare standards.
- Utilized evidence-based interventions in individual therapy sessions, tailoring techniques to each patient''s unique needs.
- Planned and organized individual, family and group therapy for patients ranging in ages and issues.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and develop coping skills.
- Evaluated treatment effectiveness through ongoing assessment, refining interventions to better meet patient needs and facilitate lasting change.
- Implemented preventative measures by identifying risk factors within a client's life situation or environment that could trigger potential crises or setbacks in recovery progress.
- Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Provided psychoeducation on coping mechanisms, equipping patients with practical tools to manage stressors effectively.
- Monitored treatment adherence, adjusting strategies as needed to optimize engagement and ensure continuity of care.
- Completed assessments and planned customized treatments, applying wide range of resources.
- Assisted youth in improving self-esteem, communication and coping skills.
- Served as an advocate for patients within the mental health system, ensuring access to necessary resources and supports.
- Developed strong therapeutic relationships with patients, promoting trust and open communication for more effective treatment outcomes.
- Continuously updated clinical knowledge through professional development, staying current on best practices in the field of therapy.
- Established a safe space for diverse populations by maintaining an inclusive therapeutic environment responsive to cultural differences and unique needs.
- Maintained detailed documentation of patient progress, enabling accurate evaluation of treatment efficacy.
- Enhanced patient satisfaction through consistent communication and empathetic listening skills.
- Promoted self-efficacy in patients by setting achievable goals and celebrating progress throughout the therapeutic process.
- Collaborated with multidisciplinary teams for comprehensive care, ensuring optimal patient progress.
- Provided crisis intervention services, stabilizing patients in acute distress and connecting them with appropriate resources.
- Educated families about mental health issues, fostering understanding and support for their loved ones'' treatment process.
- Improved patient outcomes by developing and implementing personalized treatment plans.
- Wrote reports on clients and maintained required paperwork.
- Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
Intern
Redeemed Incorporation
03.2016 - 07.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Substance Abuse Counselor (Internship)
Redeemed Incorporation
03.2016 - 07.2016
- Held individual and group counseling sessions, Recommended patients for transference to inpatient treatment programs when outpatient treatment failed to be effectual
Healthcare Social Workers (Internship)
JACKSON COUNTY HEALTH DEPARTMENT
02.2015 - 04.2015
- Participate in the determination of organizational policies regarding such issues as participant eligibility, Maintained regular contact with clients, including visiting clients' home, Helped each patient understand his or her illness and the contributing personal, social and economic factors
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Automated Logistics Specialist
UNITED STATES ARMY
09.1981 - 09.2004
- Served in a supervisory role, Provided Risk Assessment Monitoring, Perform management of Warehouse functions, Maintain accountability measures of equipment records and parts, Establish stock records, inventory, material control, supply orders, Review and verify quantities received, purchase requests and shipping documents, Unload, unpack, count, segregate, palletize and store incoming supplies and equipment, Construct bins, shelving and other storage aids, Followed written/verbal commands and orders promptly
- Implemented quality control measures to minimize instances of damaged goods or incorrect shipments reaching customers.
- Conducted data analysis to identify trends in inventory movement, informing purchasing decisions for optimal stock levels.
- Increased warehouse productivity, implementing advanced storage solutions and strategic layout designs.
- Streamlined supply chain management by establishing strong relationships with vendors and negotiating favorable contracts.
- Facilitated smooth transitions during company mergers or acquisitions, integrating logistics processes efficiently while minimizing service disruptions.
- Boosted customer satisfaction levels through timely delivery of orders and proactive communication of shipment status updates.
- Optimized use of available storage space through effective inventory rotation practices, ensuring maximum utilization of warehouse capacity.
- Enhanced inventory accuracy by implementing automated tracking systems and conducting regular audits.
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Ensured regulatory compliance in warehousing operations by adhering to safety protocols, proper labeling, and documentation procedures.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Packed, crated, stenciled, weighed and banded equipment and supplies.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Education
Master of Science - Social Work
Troy University
Troy, AL07.2016
Skills
- Empathy and patience
- Filing systems
- Record Keeping Abilities
- Appointment Scheduling
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Punctual and Reliable
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Self Motivation
- Goal Setting
- Professionalism
- Continuous Improvement
- Adaptability
- Written Communication
- Professional Demeanor
Knowledgeskillsabilities
- Flexible/Adaptable to Change
- Organization & Time Management
- Reliable/Strong Work Ethic
- Customer and Personal Service
- Microsoft Office Proficiency/Data Entry
- Vista R3
- Active Listener/Effective Communication
- Interview/Assessment & Negotiation
- Reporting/Documentation/Caseload
- Crisis Intervention
Educationcertifications
- Master of Science, Social Worker, Troy University Dothan Campus, Dothan, AL, 07/2016
- Bachelor of Science, Social Worker, Troy University Dothan Campus, Dothan, AL, 05/2015
- Associate of Arts Degree, Chipola College, Marianna, FL, 05/2012
Volunteer Experience
- Redeemed Incorporation, Substance Abuse Counselor, 07/2016, 2017
- Point of Impact, Working Against Domestic Violence, 09/2010, Present
- Dove Academy, Inspiration Speaker, 04/2012, 2014
- Quincy Women Correctional Facility, Inspiration Speaker, 10/2011, 2014
Establish excellent communicate skills, professionalism, integrity and respect
Active listening skill giving respect to whom is relaying information or concerns while documenting information if needed.
Timeline
information receptionist
Department of veterain affairs
01.2023 - Current
Clinical Therapist
Florida Therapy Inc.
02.2017 - 08.2022
Intern
Redeemed Incorporation
03.2016 - 07.2016
Substance Abuse Counselor (Internship)
Redeemed Incorporation
03.2016 - 07.2016
Healthcare Social Workers (Internship)
JACKSON COUNTY HEALTH DEPARTMENT
02.2015 - 04.2015
Automated Logistics Specialist
UNITED STATES ARMY
09.1981 - 09.2004
Master of Science - Social Work
Troy University
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