Cynthia Williams

• Serve as business partner to supported Doctor, ensuring office delivers unparalleled support and service to both Doctor and patients
• Increased sales by 10%
• Guide team by focusing on constant and never-ending improvement, creating environment where team members become masters of their individual roles
• Set standard for exceptional customer service and team member collaboration as key relationship builder
• Oversee daily operations of office, including things like filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels
• Select, onboard, train, coach, and retain world-class team members
• Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance
• Develops and manages partnership between MSO and PC through consistent communication of core purpose and beliefs and collaborates with PC leadership to resolve issues in conflict with them
• Develops, in conjunction with Manager of Operations, annual operating plan for practice in accordance with Company financial guidelines to ensure alignment of practice with company’s strategic objectives
• Monitors and improves financial performance of clinic including production, staff productivity, other controllable expenses and accounts receivable (cash flow)
• Provides leadership to inspire and coach employees on accomplishing strategic and operational goals and related tasks
• This includes leadership related to recruiting, selecting, training and motivating employees, as well as managing employee performance, executing strategic operations plans and developing and administrating operational budgets
• Regularly reviews, interprets and uses financial data including income statements and balance sheets to identify plan shortfalls and opportunities and focuses resources and efforts to these items to ensure plan achievement
• Understands importance of customer service and sets example of exemplary customer service
• Continuously builds customer understanding by monitoring patient satisfaction performance and customer feedback
• Fosters strong relationships with doctors and hygienists to ensure commitment to productivity objectives, reflects these commitments by developing and revisiting monthly forecasts and measure actual productivity against plan
• Develops, schedules and maintains Social Operating System Calendar to foster MSO and PC alignment on key operating plan and practice management objectives
• Demonstrates commitment to core values
• Ensures Practice’s policies, procedures and processes are in compliance with Dental Practice protocols, state and federal law and regulations and AAAHC accreditation guidelines.

• Develops and manages partnership between MSO and PC through consistent communication of core purpose and beliefs and collaborates with PC leadership to resolve issues in conflict with them
• 'Managed over 50 customer calls per day.
• Develops, in conjunction with Manager of Operations, annual operating plan for practice in accordance with Company financial guidelines to ensure alignment of practice with company’s strategic objectives
• Monitors and improves financial performance of clinic including production, staff productivity, other controllable expenses and accounts receivable (cash flow)
• Provides leadership to inspire and coach employees on accomplishing strategic and operational goals and related tasks
• This includes leadership related to recruiting, selecting, training and motivating employees, as well as managing employee performance, executing strategic operations plans and developing and administrating operational budgets
• Regularly reviews, interprets and uses financial data including income statements and balance sheets to identify plan shortfalls and opportunities and focuses resources and efforts to these items to ensure plan achievement
• Understands importance of customer service and sets example of exemplary customer service
• Continuously builds customer understanding by monitoring patient satisfaction performance and customer feedback
• Fosters strong relationships with doctors and hygienists to ensure commitment to productivity objectives, reflects these commitments by developing and revisiting monthly forecasts and measure actual productivity against plan
• Develops, schedules and maintains Social Operating System Calendar to foster MSO and PC alignment on key operating plan and practice management objectives
• Demonstrates commitment to core values
• Ensures that Practice’s policies, procedures and processes are in compliance with Dental Practice protocols, state and federal law and regulations and AAAHC accreditation guidelines.
• Streamlined office operations by implementing efficient administrative systems and procedures
• Identified areas for cost reduction by conducting regular audits of operational expenses
• Established strong relationships with referral sources to increase patient volume at practice consistently over time
• Spearheaded successful accreditation efforts resulting in improved recognition within medical community
• Coordinated facility maintenance to ensure clean, comfortable environment for patients and staff members alike
• Ensured compliance with industry regulations and best practices to maintain safe and efficient work environment
• Collaborated with physicians to develop strategic plans for expanding scope of services offered by practice
• Partnered with local healthcare organizations to facilitate networking events aimed at raising awareness about available specialty services provided at our clinic
• Increased staff productivity by providing training, guidance, and performance evaluations
• Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures
• Managed financial aspects of practice, including budgeting, billing, and insurance claims processing
• Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping
• Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike
• Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment
• Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance
• Boosted practice growth through development of marketing initiatives and community outreach efforts
• Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution
• Fostered positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members
• Ordered all office supplies and kept check on inventory levels
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
• Provided supervision and management to team of support personnel
• Supervised team of 20 office personnel
• Oversaw accounting, budgeting, and financial reporting
• Addressed and remedied all patient or team member issues
• Boosted staff morale by offering constructive feedback and specific direction
• Developed close working relationships with front office and back office staff
• Developed and implemented strategies to improve patient access, satisfaction and care quality
• Created and implemented organizational policies and procedures
• Consulted with healthcare professionals on business decisions
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations
• Communicated with patients, ensuring that medical information was kept private
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
• Discussed medical histories with patients in effort to provide most effective medical advice
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
• Created customized care plans, working with hospital staff and families to assess and meet individual needs
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures
• Ordered all pharmacy supplies and kept check on inventory levels
• Scheduled surgeries, managed pre-certifications and verified insurance coverage
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
• Developed policies and procedures for effective pharmacy management
• Successfully negotiated client contract renewals to create increased revenue
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
• Collaborated with store manager to maintain daily operations
• Removed trash and straightened counters to keep pharmacy area clean and neat
• Spearheaded and implemented new projects to expand scope of engagement
• Trained pharmacy interns and newly hired pharmacy technicians

• Specific responsibilities but not limited to: I handle all accounts, payroll, aging reports, printed out statements, collections, treatment plans process insurance checks, process EOBs, write offs, financial audit and analysis, creating budgets, organizing financial committees, processing invoices, monitoring accounts receivable and reporting
• Marketing, sales, and service departments that come in direct contact with the customers, and liaise with the back-office (administrative) departments to maintain a two-way flow of information
• Update insurance information on all patients at all times, submit treatment plans for predetermination of benefits, prepare claim forms for patients with dental insurance, organize supporting materials for claim forms, such as radiographs or written narratives, maintain a professional reception area; organize patient education materials, etc
• Greet and welcome patients and visitors to the practice, Check in patients according to office protocol, verifying and updating patient information, manage recall and inactive patient system, oversee patient relations & handle patient complaints, Payroll, Help explain office policy to patients, Confirm the next day’s appointments according to protocol and patient preferences, Schedule patients for efficient use of doctor and staff time, check patient quick-fill list to try to fill in cancellation and no-show appointment times, collect payment from patients at the time of treatment, make follow-up appointments as needed, prepare financial treatment plans and present plan options to patient at end of their appointment, assist in the treatment room as needed, Mail or electronically submit claim forms from office, Manage day-to-day operations of dental office, Open and close dental office according to office protocol, Review the office for a neat, professional appearance and make necessary changes, Check the daily schedule for accuracy and post it in all treatment rooms, Answer and respond to telephone calls with professionalism, Review supplies for reception and provide orders, maintain petty cash, ensure that HIPAA Notice of Privacy Practice’s Notice is on display, Assist in the resolution of problems with third-party payers

I handle all account

• I go over treatment plans
• Please see below for remaining of job responsibilities
• Make follow-up appointments as needed, prepare financial treatment plans and present plan options to patient at end of their appointment, assist in treatment room as needed
• Mail or electronically submit claim forms from office, manage day-to-day operations of dental office, Open and close dental office according to office protocol, Review office for neat, professional appearance and make necessary changes
• Check daily schedule for accuracy and post it in all treatment rooms, Answer and respond to telephone calls with professionalism
• Review supplies for reception and provide orders, maintain petty cash, ensure that HIPAA Notice of Privacy Practices Notice is on display
• Assist in resolution of problems with third-party payers
• Assists in variety of financial projects and activities
• Performed financial audit and analysis, creating budgets, organizing financial committees, processing invoices, monitoring accounts receivable and reporting
• Marketing, sales, and service departments that come in direct contact with customers
• Communicated with back-office (administrative) departments to maintain two-way flow of information
• Update insurance information on all patients at all times, submit treatment plans for predetermination of benefits, Prepare claim forms for patients with dental insurance.