Cynthia Williams
Miami,FL
Summary
Dynamic professional with extensive experience in public and document management services, including a notable tenure at Miami Dade Transit. Excelled in enhancing passenger satisfaction through effective communication and safe driving, alongside proven expertise in document organization and process optimization. Demonstrated exceptional customer relations and traffic laws compliance, significantly improving operational efficiency.
Knowledgeable Desired Position with solid background in postal operations. Efficiently managed mail sorting, distribution, and customer service tasks, contributing to smooth daily operations. Demonstrated reliability and strong organizational skills in fast-paced environment.
Overview
34
34
years of professional experience
Work History
Bus Operator
Miami Dade Transit
08.2003 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
Clerk/Typist
Miami Dade County Document Management
10.2018 - 03.2019
- Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks.
- Provided exceptional support to senior staff members, handling complex clerical tasks as needed to ensure smooth operations within the department.
- Improved document organization by efficiently managing electronic and paper filing systems.
- Developed strong relationships with vendors, ensuring timely deliveries and addressing any issues or discrepancies that arose during transactions.
- Ensured timely delivery of correspondence by managing outgoing mail, reducing delays in communication with clients and partners.
Mail Order Clerk
Caremark LLC
03.2000 - 08.2003
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with mail orders.
- Expedited shipping processes by accurately packaging items, generating shipping labels, and coordinating with delivery services.
- Minimized errors in order processing by meticulously reviewing each order before finalization and shipment.
Distribution Clerk
USPS, United States Postal Service
08.1990 - 08.1997
- Received, sorted, and distributed incoming mail and packages.
- Streamlined distribution processes for faster delivery times and increased customer satisfaction.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
Skills
- Effective communication skills
- Safe driving skills
- Customer relations skills
- Passenger Safety
- Defensive driving expert
- Passenger transportation
- Documentation skills
- Verifying orders
- Safety practices
- Wheelchair securement
- Document Management and Storage
- Required Closing Document management
- Filing systems
- Mail handling
- Quick Learner
Timeline
Clerk/Typist
Miami Dade County Document Management
10.2018 - 03.2019
Bus Operator
Miami Dade Transit
08.2003 - Current
Mail Order Clerk
Caremark LLC
03.2000 - 08.2003
Distribution Clerk
USPS, United States Postal Service
08.1990 - 08.1997