Cynthia Williams
SAINT JOHNS,FL
Summary
Dynamic leader with extensive experience at the United States Postal Service, USPS, excelling in staff management and operational efficiency. Spearheaded initiatives that significantly improved customer satisfaction scores by overhauling service protocols. Expert in conflict resolution and performance evaluations, adept at fostering a culture of collaboration and continuous learning. Proven track record in enhancing team productivity and financial performance through strategic planning and effective communication.
Overview
37
37
years of professional experience
Work History
Manager
United States Postal Service, USPS
08.1987 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree - Associate Supervisor Program
USPS
Tampa, FL07-1998
High School Diploma -
C. LEON KING HIGH SCHOOL
Tampa, FL06-1983
Skills
- Customer service
- Time management, Decision-making, Documentation and reporting, Task delegation, Conflict resolution, Performance evaluations, Expectation setting, Safety procedures, Disciplinary techniques, Attention to detail, Problem-solving, Managing operations and efficiency, Professional and courteous
- Verbal and written communication, Clear communication, Effective communication
- Staff management, Relationship building, Goal setting, Staff training
- Shift scheduling, Schedule preparation, Scheduling and coordinating
- Computer skills
Affiliations
- Dance Ministry Team Leader at church
Timeline
Manager
United States Postal Service, USPS
08.1987 - 01.2025
No Degree - Associate Supervisor Program
USPS
High School Diploma -
C. LEON KING HIGH SCHOOL
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