Cynthia Williams
Las Vegas,NV
Summary
Dynamic Contact Center Representative with Sahara Hotel And Casino, excelling in customer service and conflict resolution. Proven ability to enhance guest experiences through effective communication and attention to detail. Skilled in payment processing and upselling, consistently contributing to increased guest satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Contact Center Representative
Sahara Hotel And Casino
Las Vegas, Nevada
06.2014 - 03.2024
Answers all guest inquiries while maintaining current knowledge of all hotel services and local attractions. Assist all casino and transient guests with reservation requests. Provide support to the casino host, loyalty club, and VIP check-in. As well as providing in-house guests with amenities and setting up wake-up calls and inquiries on dining and show information via phone or zingle app.
Education
High School Diploma -
Western High School
Las Vegas, NV06-1975
Skills
- Customer service
- Data entry
- Conflict resolution
- Basic troubleshooting
- Communication skills
- Team collaboration
- Attention to detail
- Call controlling
- Inbound phone calls
- Payment processing
- Product upselling
- Sales expertise
References
References available upon request.
Timeline
Contact Center Representative
Sahara Hotel And Casino
06.2014 - 03.2024
High School Diploma -
Western High School
Similar Profiles
George PhillipsGeorge Phillips
AV Technician at Sahara Hotel and CasinoAV Technician at Sahara Hotel and Casino
James BandyJames Bandy
Utility Porter at Sahara Hotel And CasinoUtility Porter at Sahara Hotel And Casino
Kyara SolorzanoKyara Solorzano
Table Games Dealer at Sahara Hotel And CasinoTable Games Dealer at Sahara Hotel And Casino