Cynthia Wilson
Newport News,VA
Summary
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
16
16
years of professional experience
Work History
Cashier
Walmart
Richmond, VA
02.2024 - 07.2024
- Collected payments and provided accurate change.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Dollar Tree
Richmond, VA
09.2023 - 05.2024
- Collected payments and provided accurate change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Womens Recovery House Manager
Atlantic Outreach Group
Richmond, VA
04.2023 - 02.2024
- Directed activities of professional and technical staff members and volunteers.
- Directed and supported internal case management and client advocacy.
- Oversaw management of clinical documentation, billing reimbursement, resident rights and customer service.
- Conducted regular meetings with staff to discuss operational issues and review progress towards goals.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Consulted with staff on resolution of complex service issues.
- Monitored progress of resident treatment plans in accordance with Recovery House standards.
- Developed and implemented policies and procedures for the recovery house.
- Provided individual counseling sessions for residents struggling with addiction-related issues.
- Coordinated with mental health professionals on behalf of residents to ensure continuity of care.
- Ensured compliance with all applicable laws, regulations, codes, ordinances, rules and standards related to Recovery House operations.
- Responded to needs and concerns of residents and visitors.
- Created and maintained a safe, secure environment that promoted sobriety and encouraged personal growth.
- Facilitated group therapy activities designed to help residents build healthy coping skills.
Manager/Barista Manager
Green Beans Coffee
Hampton, VA
01.2009 - 08.2013
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Sliced fruits, vegetables and meats for use in food service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested appealing products.
- Received and accurately processed customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Utilized POS system to receive and process customer payments.
Education
High School Diploma -
Kecoughtan High
Hampton, VA05-1990
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Professionalism and courtesy
- Promotions and discounts
- Merchandise restocking
- Reliability and punctuality
- Multitasking and organization
- Ordering and stocking
- Point-of-sale system
- Cash handling expertise
- Hospitality and accommodation
- Cleaning and sanitizing
- Customer service
- Online orders preparation
- Staff mentoring
- Sales transactions
- Complex Problem-solving
- Order verification
- Refunds and exchanges
- Work ethic and integrity
- Customer relations
- Cash management
- Team collaboration
- Sales expertise
- Inventory restocking
Timeline
Cashier
Walmart
02.2024 - 07.2024
Cashier
Dollar Tree
09.2023 - 05.2024
Womens Recovery House Manager
Atlantic Outreach Group
04.2023 - 02.2024
Manager/Barista Manager
Green Beans Coffee
01.2009 - 08.2013
High School Diploma -
Kecoughtan High
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