Hi, I’m
Cynthia Winston
Glendale,Arizona
Judge a man by his questions rather than his answers.
Voltaire
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
years of professional experience
Work History
SCOOT
Substitute Teacher, •Certified Substitute Teacher
11.2022 - Current
Job overview
- Kindergarten to 12th Grade)
- Schools I have worked with AMS (Academy of Math & Science) Glendale and Legacy Traditional Schools
- I am a Tutor for Varsity Tutors (Business, Marketing and Communication courses) Elementary, High School and Undergraduate College Students
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
SONORAN DESERT INSTITUTE
Student Services Coordinator
07.2021 - 08.2022
Job overview
- Advise specialty students (military, and high risk) on their academic progress, including scheduling classes, and mapping out their classes for their degree programs
- Monitor student attendance and grades to ensure they are meeting satisfactory academic progress
- Cross train with other internal departments and develop job aids to help with cross functional training between departments within Admissions, Student Services, and Finance
- Monitor and maintaining specialty student (employees, military, and high risk) retention goals.
- Monitored curricula and course sequencing.
- Provided information and coordinated referrals for available programs.
- Supported student social, emotional and academic development.
- Implemented retention strategies to improve outcomes.
UNITED PARCEL SERVICE
Inside Account Manager
11.2019 - 12.2020
Job overview
- Provide account management assistance to small/ medium businesses for their package shipments and other logistics, as needed
- Conflict resolution and retention
- Work with internal/ external UPS customers
- Individual territory management.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
ASHFORD UNIVERSITY
Veterans Affairs Coordinator
06.2019 - 11.2019
Job overview
- Advise and assist students with the proper utilization of their educational benefits and be available as a resource for students’ veterans’ affairs questions.
- Produced and distributed internal and external communications.
WASTE MANAGEMENT
Inside Account Manager
09.2015 - 11.2018
Job overview
- Providing account management assistance to small/ medium businesses for trash and recycling services
- Conflict resolution and customer retention
- Working with internal/ external customers of Waste Management
- Responsible for team loss goals and retention for team
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
EVEREST COLLEGE
Student Services Coordinator
10.2006 - 04.2015
Job overview
- Advise specialty students (employees, military, and high risk) on their academic progress, including scheduling classes, and mapping out their classes for their degree programs
- Monitor student attendance and grades to ensure they are meeting satisfactory academic progress
- Cross train with other internal departments and develop job aids to help with cross functional training between departments within Admissions, Student Services, and Finance
- Monitor and maintain specialty student (employees, military, and high risk) retention goals
- ACCOMPLISHMENTS:
- UPS – 2020 - Quarter 3 World of Champions Bronze Winner
- Ashford University – Became a veterans’ affairs certification official, in which I was required to go through specialized training to obtain this certification
- Waste Management – 2018 – Assisted my team in being the first group to meet and continue to meet the service agreement new business criteria for Inside Account Managers
- Everest College – Maintained the highest student retention numbers in my department during my employment.
- Supported student social, emotional and academic development.
- Provided information and coordinated referrals for available programs.
- Monitored curricula and course sequencing.
- Implemented retention strategies to improve outcomes.
Education
ARIZONA STATE UNIVERSITY , Tempe, Arizona
Bachelor’s from interdisciplinary
GRAND CANYON UNIVERSITY , Phoenix, Arizona
from Psychology - Organizational
03.2019
GRAND CANYON UNIVERSITY , Phoenix, Arizona
Psychology – Certified Life Coach
05.2018
GRAND CANYON UNIVERSITY , Phoenix, Arizona
Master’s from Business Administration
04.2017
Skills
- Substitute Teacher and Online Tutor in Business, Marketing and Communication classes
- Microsoft Office Suite
- Interpersonal Communications
- Public Relations and Event Planning
- Coaching and Development
- Critical Thinking and Problem Resolution
- Training and Development
- Safety Awareness
- Instructional Technology
- Middle School Education
- Test Proctoring
- IEP Understanding
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Substitute Teacher, •Certified Substitute Teacher
SCOOT
11.2022 - Current
Student Services Coordinator
SONORAN DESERT INSTITUTE
07.2021 - 08.2022
Inside Account Manager
UNITED PARCEL SERVICE
11.2019 - 12.2020
Veterans Affairs Coordinator
ASHFORD UNIVERSITY
06.2019 - 11.2019
Inside Account Manager
WASTE MANAGEMENT
09.2015 - 11.2018
Student Services Coordinator
EVEREST COLLEGE
10.2006 - 04.2015
ARIZONA STATE UNIVERSITY
Bachelor’s from interdisciplinary
GRAND CANYON UNIVERSITY
from Psychology - Organizational
GRAND CANYON UNIVERSITY
Psychology – Certified Life Coach
GRAND CANYON UNIVERSITY
Master’s from Business Administration
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