Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Preference
Work Availability
Timeline
Hi, I’m

Cynthia Winston

Avondale,AZ
Judge a man by his questions rather than his answers.
Voltaire
Cynthia Winston

Summary

Experienced educator and account manager with a strong history of promoting student success and stimulating business growth. Achieved notable customer satisfaction and retention through adept problem-solving and relationship management. Expertise in integrating instructional technology with effective communication to enhance learning outcomes. Proficient in Microsoft Office Suite and dedicated to coaching development.

Overview

18
years of professional experience
1
Certification

Work History

SCOOT

Substitute Teacher, Certified Substitute Teacher
10.2022 - Current

Job overview

  • Kindergarten to 12th Grade
  • Schools I have worked with AMS (Academy of Math & Science) Glendale and Legacy Traditional Schools
  • I am a Tutor for Varsity Tutors (Business, Marketing and Communication courses) Elementary, High School and Undergraduate College Students
  • Follow classroom plans left by class teacher to continue student education and reinforce core concepts
  • Uphold classroom routines to support student environments and maintain consistent schedules
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Repeatedly requested as substitute teacher by teachers based on excellent referrals and trusted performance
  • Maintain day-to-day classroom management and discipline to promote learning initiatives

Rio Salado Community College

ELL Instructor, Certified Adult Learner Instructor
01.2024 - 01.2024

Job overview

  • English Language Learner Courses
  • GED Preparation
  • Oral Communication
  • Written Communication
  • Reading Comprehension

SONORAN DESERT INSTITUTE

Student Services Coordinator
07.2021 - 08.2022

Job overview

  • Advised specialty students (military, and high risk) on their academic progress, including scheduling classes, and mapping out their classes for degree programs
  • Monitored student attendance and grades to ensure they are meeting satisfactory academic progress
  • Monitored and maintained specialty student (employees, military, and high risk) retention goals
  • Monitored curricula and course sequencing
  • Provided information and coordinated referrals for available programs
  • Supported student social, emotional, and academic development
  • Implemented retention strategies to improve outcomes

UNITED PARCEL SERVICE

Inside Account Manager
11.2019 - 12.2020

Job overview

  • Provides Account Management assistance to small/ medium businesses for their package shipments and other logistics, as needed
  • Conflict resolution and retention
  • Worked with internal/ external UPS customers
  • Individual territory management
  • Built relationships with customers and community to establish long-term business growth
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base

ASHFORD UNIVERSITY

Veterans Affairs Coordinator
06.2019 - 11.2019

Job overview

  • Advised and assisted students with the proper utilization of their educational benefits and be available as a resource for students' veterans' affairs questions
  • Produced and distributed internal and external communications

WASTE MANAGEMENT

Inside Account Manager
09.2015 - 11.2018

Job overview

  • Provided Account Management assistance to small/ medium businesses for trash and recycling services
  • Conflict resolution and customer retention
  • Worked with internal/ external customers of Waste Management
  • Responsible for team loss goals and retention for team
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
  • Built relationships with customers and community to establish long-term business growth
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base

EVEREST COLLEGE

Student Services Coordinator
10.2006 - 04.2015

Job overview

  • Advised specialty students (employees, military, and high risk) on their academic progress, including scheduling classes, and mapping out their classes for their degree programs
  • Monitored student attendance and grades to ensure they are meeting satisfactory academic progress
  • Cross-train with other internal departments and develop job aids to help with cross functional training between departments within Admissions, Student Services, and Finance
  • Monitored and maintain specialty student (employees, military, and high risk) retention goals

Education

GRAND CANYON UNIVERSITY
Phoenix, Arizona

MBA Certification from Psychology - Organizational Development
03.2019

GRAND CANYON UNIVERSITY
Phoenix, Arizona

MBA Certification from Psychology – Certified Life Coach
05.2018

GRAND CANYON UNIVERSITY
Phoenix, Arizona

Master's from Business Administration
04.2017

ARIZONA STATE UNIVERSITY
Tempe, Arizona

Bachelor's from interdisciplinary

Skills

  • Microsoft Office Suite
  • Interpersonal communications
  • Public Relations and Event Planning
  • Coaching and development
  • Critical Thinking and Problem Resolution
  • Training and Development
  • Safety Awareness
  • Instructional Technology
  • Middle School Education
  • Test Proctoring
  • IEP Understanding

Accomplishments

  • ELL Instructor, Rio Salado Community College, 01/24/24 - 01/30/24
  • World of Champions Bronze Winner, UPS, 2020 - Q3
  • Veterans' Affairs Certification Official, Ashford University, 2018
  • Assisted team in meeting service agreement criteria, Waste Management, 2018
  • Maintained highest student retention numbers, Everest College, 2015

Certification

  • ESL Adult English Language Instructor 2/2024
  • Substitute Teaching Certification since 2015
  • Fingerprint Card

Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit SharingPaid sick leaveTeam Building / Company Retreats4-day work week401k match
Availability
See my work availability
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tuesday
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thursday
friday
saturday
sunday
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Timeline

ELL Instructor, Certified Adult Learner Instructor

Rio Salado Community College
01.2024 - 01.2024

Substitute Teacher, Certified Substitute Teacher

SCOOT
10.2022 - Current

Student Services Coordinator

SONORAN DESERT INSTITUTE
07.2021 - 08.2022

Inside Account Manager

UNITED PARCEL SERVICE
11.2019 - 12.2020

Veterans Affairs Coordinator

ASHFORD UNIVERSITY
06.2019 - 11.2019

Inside Account Manager

WASTE MANAGEMENT
09.2015 - 11.2018

Student Services Coordinator

EVEREST COLLEGE
10.2006 - 04.2015

GRAND CANYON UNIVERSITY

MBA Certification from Psychology - Organizational Development

GRAND CANYON UNIVERSITY

MBA Certification from Psychology – Certified Life Coach

GRAND CANYON UNIVERSITY

Master's from Business Administration

ARIZONA STATE UNIVERSITY

Bachelor's from interdisciplinary

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Cynthia Winston