Cynthia Wise
Turnersville,NJ
Summary
With a proven track record at Abramson Cancer Center, I excel in patient scheduling and providing compassionate care, enhancing patient satisfaction significantly. My strong organizational skills and ability to maintain confidentiality underpin my success in streamlining processes and improving clinic efficiency, making me a dependable asset to any healthcare team.
Overview
35
35
years of professional experience
Work History
Patient Services Coordinator
Abramson Cancer Center
10.2013 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
- Increased patient understanding of treatment plans by providing clear explanations of medical procedures and instructions.
- Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
Patient Services Associate
Abramson Cancer Center
10.2013 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Inputted accurate patient insurance, billing and payment information in [Software].
- Trained new hires on front desk procedures, ensuring consistent quality of service and adherence to office policies.
- Managed high call volumes while maintaining professionalism and providing accurate information to callers.
- Assisted with insurance verification, ensuring accurate coverage information for each patient visit.
- Increased patient retention by consistently providing friendly, empathetic assistance during interactions.
- Contributed to a positive team environment by assisting colleagues as needed during busy periods or staff shortages.
- Collaborated with healthcare providers to ensure seamless communication and coordination of care.
- Provided exceptional customer service, addressing patient concerns, and resolving billing issues promptly.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations at all times.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Medical Assistant
Abramson Cancer Center
10.2013 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Medical Assistant
Pennsylvania Oncology Hematology Associates
09.2003 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Front Desk Scheduler
Pennsylvania Oncology Hematology Associates
08.1998 - 09.2002
- Achieved increased client retention rates by providing exceptional customer service during check-in and check-out processes.
- Maintained a clean and organized workspace which contributed positively towards the professional image of the Front Desk department.
- Supported marketing efforts by collecting guest information for targeted promotional campaigns aimed at driving repeat business.
- Participated in regular team meetings, sharing feedback and suggestions to continuously improve front desk operations.
Medical File Clerk
Pennsylvania Hematology Oncology Associates
09.1989 - 06.1998
- Reduced errors in recordkeeping by meticulously verifying and correcting patient information discrepancies.
- Collaborated with cross-functional teams to improve overall efficiency in the management of medical documents.
- Trained new team members in proper file handling procedures and guidelines, fostering a culture of quality assurance within the department.
- Streamlined the retrieval process of medical files for healthcare professionals, resulting in quicker access to vital information.
Education
Bachelor of Science -
Temple University
Philadelphia, PASkills
- Strong organization
- Patient scheduling
- Dependability
- Teamwork
- Appointment scheduling
- Time management
- Scheduling expertise
- Multitasking
- Customer service
- Patient-focused care
- Reliable team player
- Excellent communication
- Compassionate
Timeline
Patient Services Coordinator
Abramson Cancer Center
10.2013 - Current
Patient Services Associate
Abramson Cancer Center
10.2013 - Current
Medical Assistant
Abramson Cancer Center
10.2013 - Current
Medical Assistant
Pennsylvania Oncology Hematology Associates
09.2003 - Current
Front Desk Scheduler
Pennsylvania Oncology Hematology Associates
08.1998 - 09.2002
Medical File Clerk
Pennsylvania Hematology Oncology Associates
09.1989 - 06.1998
Bachelor of Science -
Temple University
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