Cynthia wong
Riverside,CA
Summary
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Overview
4
4
years of professional experience
Work History
Restaurant Cashier
Mr You Chinese Food
06.2020 - 01.2022
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Resolved potential conflicts between customers or staff members effectively, fostering a harmonious work environment.
- Enhanced customer experience by providing fast and accurate transaction processing.
- Assisted customers in finding products, improving overall shopping experience.
- Provided training to new hires on register operations, improving team efficiency.
- Participated in store inventory counts, helping to maintain accurate stock levels.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Customer Service Officer
Guangdong Group
10.2018 - 01.2020
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns through phone, email, and chat support channels.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Human Resources Assistant
Macau Sasa
08.2017 - 09.2018
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Participated in job fairs to recruit new talent.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
Bachelor - Chinese And English Translation
Macau Polytechnic University
Macau06.2017
Skills
- Patience and tolerance
- Food safety awareness
- Excellent customer service
- Reliability and punctuality
- Team collaboration
- Adaptable and flexible
- Microsoft office
- Active listening
Timeline
Restaurant Cashier
Mr You Chinese Food
06.2020 - 01.2022
Customer Service Officer
Guangdong Group
10.2018 - 01.2020
Human Resources Assistant
Macau Sasa
08.2017 - 09.2018
Bachelor - Chinese And English Translation
Macau Polytechnic University
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