Cynthia Wray
Stokesdale,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Manager, Dental Performance Mgmt Team
USAble Life
11.2009 - 01.2025
- Served as the liaison between partners and company to assist in client issue resolution, onboarding and ongoing customer experience management.
- Provided valuable proactive knowledge and coordination to process impacts and solutions to improve overall customer outcomes.
- Provided subject matter and strategic expertise as required on all Dental Operations projects, goals, and key initiatives
- Managed all aspects of the project lifecycle and leads multi-disciplinary project teams through demonstration of best practices, teamwork, and collaboration skills. Integrated business functional content expertise among the project team and seeks out the participation of organizational subject matter experts.
- Oversaw the resolution of escalations, issues and improvements as assigned, often working outside the department with stakeholders as well as outside the company with partners, vendors, regulatory agencies and clients
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Managed and motivated employees to be productive and engaged in work.
- Conducted performance evaluations to identify areas for employee growth.
Education
High School Diploma -
Ben L Smith High School
Greensboro, NCNo Degree - Leadership Development
Eckerd College/Center of Creative Leadership
Saint Petersburg, FLSkills
- Customer service
- Team Leadership
- Prioritization and Planning
- Decision-making
- Proficient in Delegating Tasks
- Complex Problem-solving
- Effective Prioritization Strategies
- Proficient in Excel
- Proficient in PowerPoint
- Entry-Level Visio User
- Beginning visio
Accomplishments
- Successfully implemented four Blues partner migrations to one claims and customer service platform over a period of 16 years.
- Successfully cross trained a small team to allow 100% backup to each responsibilities. This allowed the team to take their PTO with confidence that their specific duties would be covered.
Timeline
Manager, Dental Performance Mgmt Team
USAble Life
11.2009 - 01.2025
High School Diploma -
Ben L Smith High School
No Degree - Leadership Development
Eckerd College/Center of Creative Leadership
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