Cynthia wray
Stokesdale
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Manager
Life Specialty & Ventures
07.2007 - 01.2025
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed and motivated employees to be productive and engaged in work.
Manager Claims and Customer Service
Medcost Benefit Services
07.2000 - 07.2007
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma -
Ben L Smith
Greensboro05-1980
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Coaching and mentoring
- Partnership development
- Inventory management
- Trend analysis
- Cross-functional team management
- Effective communication
- Adaptability and flexibility
- Multitasking Abilities
- Process improvement
- Team development
- Organizational skills
- Excellent communication
Timeline
Manager
Life Specialty & Ventures
07.2007 - 01.2025
Manager Claims and Customer Service
Medcost Benefit Services
07.2000 - 07.2007
High School Diploma -
Ben L Smith
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