Cynthia Wright
West Sacramento,CA
Summary
Experienced Administrative Coordinator providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. History of elevating customer experiences, improving operations and increasing service quality and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
West Sacramento, CA
09.2017 - Current
- Managed a team of 30 baristas through effective leadership, as well as a strong organization
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Introduced team contests and goals to enhance productivity and improve employee morale.
Administrative Intern
American Diabetes Association
Sacramento, CA
07.2013 - 11.2013
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Entered data for The American Diabetes Association daily and updated databases with accuracy.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Provided logistical , contract negotiations, and general event planning, and support for Step Out staff
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Advocacy Intern
American Cancer Society Cancer Action Network
Sacramento, CA
01.2013 - 07.2013
- Assisted State Legislative Advocacy Director with Capitol floor alerts and research
- Worked on special events including statewide trainings, conference calls and fundraisers
- Researched local and state legislative cancer-related issues
- Assisted in developing volunteer materials including bi-monthly newsletter and communications
- Assisted in drafting legislation positions, fact sheets, and materials for state legislative bills
Administrative Intern
Alzheimer's Association
Sacramento, CA
04.2011 - 11.2012
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Assisted in the coordination and planning of fundraisers in Sacramento Region including: secured permits for events; obtained vendor quotes; and scheduled vendors for events
- Assisted in the recruitment, management and training of 150+ volunteers
- Worked with regional staff in Advocacy for annual fundraising event, including 3,000 participants
International Trade Assistant
US Department Of Commerce Export Assistance Center
Sacramento, CA
07.2010 - 12.2010
- Provided marketing research and analysis for clients; developed reports on market trends, competition on select countries
- Provided logistical support to th Director
- Prepared meeting minutes and scanned documents, and updated relevant databases
- Prepared, delivered, managed correspondence and emails to clients
- Conducted background investigations for international customers
- Provided support at Trade Shows, including coordination of staff travel arrangements
Education
Bachelor of Arts - International Affairs
California State University - Sacramento
Sacramento, CA05.2010
Skills
- Shrinkage Prevention
- Business Processes and Procedures
- Motivating Performers
- Computers and Technology
- Database and Client Management Systems
- Resource Coordination and Allocation
- Multitasking and Time Management
- Strong Organizational Skills
- Customer Service
- Project Coordination
- Special Event Coordination
Accomplishments
Outstanding Leader Award, Boy Scouts of America, Golden Empire Council 2019
Family of the Year Award, Boy Scouts of America, Golden Empire Council 2018
Affiliations
Boy Scouts of America
Certification
International Trade Specialist Training Certificate 2011
Languages
French
Professional Working
Timeline
Supervisor
Starbucks
09.2017 - Current
Administrative Intern
American Diabetes Association
07.2013 - 11.2013
Advocacy Intern
American Cancer Society Cancer Action Network
01.2013 - 07.2013
Administrative Intern
Alzheimer's Association
04.2011 - 11.2012
International Trade Assistant
US Department Of Commerce Export Assistance Center
07.2010 - 12.2010
Bachelor of Arts - International Affairs
California State University - Sacramento
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