Cynthia Wurdeman
Hastings,NE
Summary
Organized professional proficient in time management.
Provides professional and courteous customer service with high levels of integrity and accuracy.
Experienced in cash handling, balancing drawers, loan processing and inventory management.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills.
Overview
28
28
years of professional experience
Work History
Surgical Circulating Nurse
Mary Lanning Healthcare Hastings NE
08.2019 - Current
- Collaborated with multidisciplinary teams during complex surgeries to provide seamless coordination of tasks among healthcare professionals.
- Maintained compliance with regulatory standards
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Assisted in complex surgeries with effective multitasking while ensuring optimal patient outcomes.
- Evaluated and reported on effectiveness of surgical equipment, supplies, and instruments to ensure optimal functionality during procedure.
- Promoted positive work environment through strong teamwork and open communication among colleagues.
- Ensured accurate documentation of all pertinent information throughout each stage of surgical process for best results in patient care.
- Acted as patient advocate by ensuring their rights were respected and maintaining confidentiality of sensitive information.
Perioperative Registered Nurse
Banner Health
09.2016 - 08.2019
- Planned, executed, directed, and evaluated nursing care given to surgical patients through perioperative experience to promote highest quality and patient safety.
- Demonstrated adaptability in adjusting to new technologies and equipment within operating room, enhancing efficiency and accuracy during surgeries.
- Safeguarded confidential patient information per HIPAA regulations.
- Provided compassionate, individualized care for each patient.
- Prepared, implemented, and evaluated nursing care for patients through each step of surgical procedure.
- Contributed to positive work environment within perioperative department.
- Maintained compliance with facility policies, state regulations, and national nursing standards through diligent adherence to established protocols.
Customer Service Representative/Cashier
Walmart
05.2006 - 09.2017
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Worked with floor team and managers to meet wide range of customer needs.
- Restocked and organized merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Skilled at working independently and collaboratively in team environment.
RN Floor Nurse
Regional West Medical Center
07.2013 - 08.2016
- Supported patients in completing activities of daily living such as dressing, grooming, and shower assistance.
- Educated family members and caregivers on patient care instructions.
- Utilized EMR to document nursing assessments, treatments, medications, and discharge instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Promoted safe environment.
- Collaborated with healthcare team members to assess, implement, and evaluate nursing care plans.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Bank Teller/Secretary for Loan Department/Data Entry Clerk
Lusk State Bank
07.1996 - 12.2004
- Served as primary point of contact for customers, assisting with account maintenance and transactions.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Self-motivated, with strong sense of personal responsibility.
- Managed filing system, entered data, and completed other clerical tasks.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Master of Science - Nursing Education
Western Governors University
Salt Lake City, UT06.2022
Bachelor of Science - Nursing
University of Nebraska Medical Center
Scottsbluff, NE05.2013
Diploma - Dental Assisting
Central Community College
Hastings, NE05.1990
High School Diploma -
Fullerton High School
Fullerton, NE05.1987
Skills
- Skilled at working independently and collaboratively in team environment
- Proficiency with data entry
- Self-motivated with strong sense of personal and professional responsibility
- Manages time efficiently to complete all tasks within deadlines
- Actively listens for valuable feedback on customer's needs
- Organized and detail-oriented with strong work ethic
Timeline
Surgical Circulating Nurse
Mary Lanning Healthcare Hastings NE
08.2019 - Current
Perioperative Registered Nurse
Banner Health
09.2016 - 08.2019
RN Floor Nurse
Regional West Medical Center
07.2013 - 08.2016
Customer Service Representative/Cashier
Walmart
05.2006 - 09.2017
Bank Teller/Secretary for Loan Department/Data Entry Clerk
Lusk State Bank
07.1996 - 12.2004
Master of Science - Nursing Education
Western Governors University
Bachelor of Science - Nursing
University of Nebraska Medical Center
Diploma - Dental Assisting
Central Community College
High School Diploma -
Fullerton High School
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