Summary
Overview
Work History
Education
Skills
Summary Of Qualification
Timeline
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Cynthia Yang

Manitowoc,WI

Summary

To work in an organization where my skills will be best utilized and provide my career a rapid and good growth as well as expanding my learning

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Planet Fitness Gym
12.2023 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Scheduling Concierge

Forefront Dermatology
08.2023 - 10.2023
  • Arranging appointment for patients
  • Accurately collecting patient’s information
  • Providing and assisting helpful information for patients
  • Maintain records and accounts of patients
  • Answering and making inbound and outbound calls
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained accurate and up-to-date records of guest information.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Greeted guests upon arrival by providing warm welcome.
  • Created welcoming and comfortable environment for guests.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Wait staff / Cashier

Thai Cuisine & Tavern
06.2018 - 06.2019
  • Performed professional customer service
  • Responsibly operated a POS cash register
  • Processed over 10k in merchant / food within a month span
  • Maintained a clean & safe work environment for employees and customers

Dietary Aide

Shady Lane Nursing Home
04.2016 - 05.2018
  • Successfully & safely prepare residents food meals
  • Accurately prepare residents’ food meal per diet
  • Maintained a clean & safe work environment for other employees and the residents

Education

High School Diploma -

Manitowoc High School
06.2017

Skills

  • File Management
  • Cash Handling
  • Departmental Support
  • Inventory Control
  • Front Office Management
  • Customer Service
  • Problem-Solving Skills
  • Team Collaboration
  • Scheduling
  • Time Management
  • Listening Skills
  • Scheduling Appointments
  • Excellent Communication
  • Empathy and Compassion
  • Active Listening
  • Multitasking Abilities
  • Work Prioritization
  • Appointment Scheduling
  • Problem Solving
  • Problem-Solving

Summary Of Qualification

  • Excellent with people and assisting other in need
  • Great knowledge for people with previous working experiences
  • Hard worker and great motivational team player
  • Bilingual- English and Hmong

Timeline

Front Desk Receptionist

Planet Fitness Gym
12.2023 - Current

Scheduling Concierge

Forefront Dermatology
08.2023 - 10.2023

Wait staff / Cashier

Thai Cuisine & Tavern
06.2018 - 06.2019

Dietary Aide

Shady Lane Nursing Home
04.2016 - 05.2018

High School Diploma -

Manitowoc High School

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Cynthia Yang