Cynthia Yang
Manitowoc,WI
Summary
To work in an organization where my skills will be best utilized and provide my career a rapid and good growth as well as expanding my learning
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness Gym
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Scheduling Concierge
Forefront Dermatology
08.2023 - 10.2023
- Arranging appointment for patients
- Accurately collecting patient’s information
- Providing and assisting helpful information for patients
- Maintain records and accounts of patients
- Answering and making inbound and outbound calls
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained accurate and up-to-date records of guest information.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Wait staff / Cashier
Thai Cuisine & Tavern
06.2018 - 06.2019
- Performed professional customer service
- Responsibly operated a POS cash register
- Processed over 10k in merchant / food within a month span
- Maintained a clean & safe work environment for employees and customers
Dietary Aide
Shady Lane Nursing Home
04.2016 - 05.2018
- Successfully & safely prepare residents food meals
- Accurately prepare residents’ food meal per diet
- Maintained a clean & safe work environment for other employees and the residents
Education
High School Diploma -
Manitowoc High School
06.2017
Skills
- File Management
- Cash Handling
- Departmental Support
- Inventory Control
- Front Office Management
- Customer Service
- Problem-Solving Skills
- Team Collaboration
- Scheduling
- Time Management
- Listening Skills
- Scheduling Appointments
- Excellent Communication
- Empathy and Compassion
- Active Listening
- Multitasking Abilities
- Work Prioritization
- Appointment Scheduling
- Problem Solving
- Problem-Solving
Summary Of Qualification
- Excellent with people and assisting other in need
- Great knowledge for people with previous working experiences
- Hard worker and great motivational team player
- Bilingual- English and Hmong
Timeline
Front Desk Receptionist
Planet Fitness Gym
12.2023 - Current
Scheduling Concierge
Forefront Dermatology
08.2023 - 10.2023
Wait staff / Cashier
Thai Cuisine & Tavern
06.2018 - 06.2019
Dietary Aide
Shady Lane Nursing Home
04.2016 - 05.2018
High School Diploma -
Manitowoc High School